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Job Description

JOB FUNCTION / PURPOSE

The Director of Community Management is responsible for ensuring the effectiveness and efficiency of Property Management operations.

PRIMARY RESPONSIBILITIES

+ Formulates departmental goals, strategies, and SOPs. Directs implementation of approved changes.

+ Manages his/her team related to hiring, on-boarding, performance management, utilization, training, development, salary, promotions, transfers and terminations. Coaches individual and team performance and improvement.

+ Coordinated activities of department to affect operational efficiency, client satisfaction, client retention and economy.

+ Conducts monthly Property inspections within each Association and prepares deed restriction violations as needed. Conducts monthly meetings with Property Managers to discuss issues. Conducts monthly training sessions for managers.

+ Develops, communicates and monitors property budgets. Analyzes department budget requests and allocates funds.

+ Provides oversight for the Property Managers coordinating, negotiating, and issuing vendor contracts for property-level services. Oversees, audits and monitors Property Manager vendor and utility company invoice payments.

+ Manages purchasing activities. Evaluates existing and potential suppliers to maximize cost effective purchasing.

+ Directs preparation of directives to RGM outlining policy, program or operations changes to be implemented. Assists RGM as needed. Assists with special projects as requested.

EDUCATION, EXPERIENCE AND SKILLS

**_Education/Experience_** : BA/BS in Business. MBA preferred. 10+ years of related experience with a minimum of 5 years in a supervisory role or an equivalent combination of education and experience. International experience helpful.

**_Licenses/Certifications_** : Valid Driver’s License. CMCA, AMS, and PCAM preferred.

**_Technical_** : Advanced proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems.

**_Communication_** : Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Promotes a culture of diversity, respect & accountability. Challenges other through productive discussion.

**_Problem Solving & Quality_** **:** Pays attention to detail. Identifies & solves complex issues. Thinks “big picture” when assessing problems/opportunities. Develops innovative & creative solutions.

**_Managing For Results_** : Follows all company policies & SOPs. Delegates, prioritizes & manages the work of others. Balances competing priorities, scheduling issues & deadlines. Delivers effective feedback. Manages cost, quality & expedience.

**_Leadership & Initiative_** : Motivates & empowers others. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership & development. Trains, coaches & mentors others. Champions change.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

TRAVEL

20-25%

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Requirements

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.