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Summary:

Experienced Level -BH Materials Operation Specialist II- Warehouse Services: Detail-oriented team member (3 years direct Supply Chain experience minimum) performs a wide variety of supply chain activities, including verifying and receiving all stock, direct order supplies, and routine & capital equipment within the Materials Management Information System (MMIS). The Materials Operation Specialist II performs functions associated with distributing goods and equipment throughout the Baystate Health Enterprise. These functions include preparing palletized and flat bed-staged supply orders, loading, unloading, and internally delivering goods & equipment to all sites within Baystate Health. The incumbent also performs the receipt, breakdown, staging, and delivery of all incoming supply orders and equipment to all departments on the Baystate Medical Center (BMC) main campus. The Materials Operation Specialist II expedites incoming STAT orders, with delivery to internal BMC customers within thirty minutes. In addition, the Specialist ensures the safe operation and maintenance of the BH Warehouse material management power equipment, including hydraulic lifts, forklifts, and electric pallet jacks.

The Materials Operation Specialist II is expected to have an intermediate to advanced understanding of computer use and the MMIS to work closely within the Warehouse team, ensuring incoming product flow in support of all internal clinical and non-clinical operations within the BH Enterprise. Specifically, interfaces with Order Picking staff, Warehouse Drivers, External Delivery and Common Carrier, internal BH Customer departments, and Warehouse management on all facets of receiving and validating goods and equipment. Coordinates Stat or Urgent deliveries with Drivers.

This role is also responsible for maintaining established productivity levels while ensuring quality control for all incoming and outgoing materials and conducting periodic inventories utilizing the MMIS and handheld technologies.

Job Descriptions:

**1)** Develops and maintains an intermediate to advanced understanding of the MMIS modules, including Mobile Supply Chain (MSCM), Requisition Center (RQC), Receiving and Delivery (RAD), as well as other modules and functions within the scope of responsibility and job requirements. Advanced job knowledge of Purchase Order (PO) Inquiry, PO Receiving, PO Receiving Adjustment, PO Inquiry by Item, Item Inquiry, ItemTransaction History, Requisitions by Item, Item Inquiry by Manufacturer, and additional advanced MMIS screens and functions.

**2)** Verifies all incoming supply and equipment shipments against courier documents for the correct number of packages and skids and inspects for visual damage. Opens cartons and boxes to inspect for any concealed damage. Counts and matches packing slip information against physical goods for quantity and manufacturer product number.

**3)** Receives all orders into the MMIS by utilizing appropriate screens and programs.

(Knowledge of several programs is required in order to obtain material, equipment, and purchasing information while processing various system transactions and specifically for researching discrepancies and making corrections.)

**4)** Accepts and documents all incoming non-PO packages, completes delivery information in Receiving and Delivery (RAD) module receipt log, and affixes delivery ticket and barcode labels to order. Indicates specific delivery information and stages orders according to priority under department guidelines for STAT, ASAP, TODAY, and ROUTINE delivery.

**5)** Facilitates shelving and rotation of replenishment stock in appropriate warehouse locations.

Checks dated products during receiving for expired and short dates. Processes return to the vendor for credit according to established departmental guidelines. Participates in routine cycle counts and semi-annual & annual physical inventory for the off-site centralized warehouse utilizing handheld technology

**6)** Affixes completed internal paperwork and labeled outer packaging with BH-specific stock numbers (SN) before release of stock for placement into inventory.

**7)** Prepares, packs, and ships outgoing supplies and equipment for vendor product returns and for shipping equipment repairs utilizing the MMIS to obtain and verify product information and to document within the system for appropriate recordkeeping

**8)** Unloads Warehouse delivery vehicles at the main BMC loading dock and stages orders in the centralized holding space. Separates and breaks down BMC's incoming multi-departmental orders. Completes internal processing, including the staging and delivery of all BMC supply orders and equipment directly to all departments on the main campus. Maintains appropriate inventory levels, orders replenishment gasses with the vendor, and receives and delivers to proper BMC departments as needed.

**9)** Controls and manages the BMC main dock facilities. Assists external drivers with internal delivery to specific BMC departments (e.g., Engineering, Food Service, Pharmacy, etc.)

**10)** Receives Capital and BH Project related equipment. Coordinates delivery with Purchasing Capital team, Clinical Engineering, BH Project Management, and departmental end-user management. Enters Capital receipts into the Financial Depreciation register. Affixes Asset Tagging to Equipment.

**11)** Receives and processes, documents, and logging of human tissue tracking into the BH Lab tissue tracking system

**12)** Interacts with Value Analysis daily on product substitutions specifically for product attributes to ensure appropriate substitutes are received and available for institutional usage.

**13)** Interacts with Inventory Control Coordinators, Purchasing Agents, and other Purchasing staff on a routine basis. Researches and resolves all customer inquiries in a timely and professional manner.

**14)** Fields internal customer and external product, equipment, and delivery questions within the scope of responsibility, referring complex issues to the Supervisor for follow-up.

**15)** Trains Material Operation Specialist I through managerial direction and a 'buddy' system. Acts as a resource to less experienced Material Operation Specialists in answering basic receiving and process questions and provides guidance.

**16)** Complies with Department of Public Health (DPH) regulatory agency requirements, rules, and regulations regarding storage, handling, and accounting principles for routine stock, equipment, and control products.

**17)** Maintains accuracy level (monitored by management) within parameters for Material Operation Specialist II

**18)** Maintains work area in a clean and orderly condition in accordance with facility and departmental policies and guidelines.

**19)** Demonstrates a commitment to Organizational Service Standards and Operating Principles of Trust, Respect, Integrity, Communication and Collaboration

Minimally Required Experience:

Must have a minimum of 3 years of Supply Chain or related experience. Direct Receiving experience is required. Intermediate-advanced experience with computer systems is required.

Preferred Experience:

5 years of Warehouse/Logistics background is preferred. Handheld inventory technology experience preferred.

Skills/Competencies:

Strong verbal and written communication skills and the ability to interact courteously and effectively with internal BH customers, vendor delivery persons, and coworkers required and performed various activities according to priorities and changing day-to-day situations. Intermediate to advanced computer skills and excellent math skills are required. Must possess the ability to make sound judgments and solve problems within the scope of responsibility. Must demonstrate self-initiative and team approach in completing tasks and the ability to work towards defined individual and mutual departmental objectives with minimal supervision.

Communicates and responds effectively, courteously, and helpfully with all contacts. Demonstrates the ability to 'Go the extra mile' in meeting internal customer needs and resolving problems. Encourages and supports a team/customer-oriented approach among work groups and team members.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

GED or HiSET (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.