• Patient Access Specialist I

    Trinity Health (Ann Arbor, MI)


    Employment Type:

    Full time

    Shift:

    Day Shift

    Description:

    + Responsible for the complete and accurate collection of patient demographic and financial information for the purpose of establishing the patient and service specific record for claims processing and maintenance of an accurate electronic medical record. Registers and checks-in patients and determines preliminary patient and insurance liability. Performs routine account analysis and problem solving. Resolves patient account issues. Initiates billing and rebilling of accounts as appropriate. Under limited supervision; determines need for and obtains authorization for treatment /procedures and assignment of benefits required. Provides information to patients concerning regulatory requirements. At point of service, provides estimated costs and patient responsibility, facilitating collection of co-pay, deductible and private pay balances. **REQUIRED EDUCATION, EXPERIENCE AND** **CERTIFICATION/LICENSURE** **Education:** High school diploma or an equivalent combination of education and experience. Associate degree in Accounting or Business Administration highly desired. **Experience:**

    + 2+ years' experience in a customer service role with financial responsibilities is required.Experience in health care, insurance, or managed care industries is highly preferred.Experience performing medical claims processing, financial counseling and clearance, or accounting is also highly preferred.Proficient with Microsoft Suite required.Working knowledge of medical terminology, anatomy and physiology, and medical record coding is preferred.Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, SSD, SSID), managed care contracts and coordination of benefits is highly desired. **Certification/Licensure:** Completion of certification and skills competencies such as the Certified Revenue Cycle Specialist Professional(CRCSP) through the American Association of Healthcare Administrative Management (AAHAM) and/or CertifiedHealthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM)is preferred.

     

    Our Commitment

     

    Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

    Our Commitment to Diversity and Inclusion

    Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

     

    Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

     

    EOE including disability/veteran