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Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:

At Mercy Care Atlanta, we’re seeking a compassionate and detail-oriented _Access Center Representative_ to serve as the front-line contact for patients accessing our medical and dental services. This role is vital to ensuring smooth scheduling, registration, and insurance verification for all patient appointments.

What You Will Do:

+ Schedule medical and dental appointments for new and existing patients

+ Collect and input demographic and insurance information accurately

+ Verify program eligibility and insurance coverage (Medicare, Medicaid, Commercial)

+ Confirm appointment reasons and route patients appropriately

+ Make pre-appointment reminder calls and assist with referral scheduling

+ Collaborate with clinical staff and volunteer physicians to maintain efficient scheduling templates

+ Provide age-appropriate support for a wide range of patients from infants to seniors

+ Deliver service in both English and Spanish

Minimum Qualifications:

+ High school diploma or GED required

+ Certification in medical insurance, patient scheduling, or medical office procedures preferred

+ At least one year of experience in customer service or patient relations

+ Experience in a healthcare setting with automated scheduling systems

+ Bilingual (English/Spanish) fluency required

+ Strong communication, problem-solving, and interpersonal skills

+ Proficiency in medical terminology, ICD-9 and CPT coding, HIPAA/OSHA compliance, and office software

Position Highlights and Benefits:

+ Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)

+ Opportunity to get paid daily – through DailyPay

+ Paid holidays and generous Paid Time Off (PTO)

+ Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!

+ Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.

+ Fast response interview times and job offers.

Ministry/Facility Information:

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran