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COMPANY BACKGROUND

Love. It's what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

The Service Project Engineering Manager oversees Subaru’s Special Service Tool and Equipment programs, vehicle diagnostic systems, and service-related elements of the Certified Collision Program. This role is responsible for ensuring retailers are equipped and ready to service newly launched Subaru vehicles through the development, evaluation, and implementation of essential tools and technologies.

You will work closely with Subaru Japan (SBR), third-party vendors, and industry partners to play a key role in shaping Subaru’s serviceability strategy, advancing diagnostic capabilities, and supporting compliance with Right to Repair regulations. Seeking technically experienced leaders to drive innovation, support field operations, and make a lasting impact on service quality and customer satisfaction across the Subaru network.

MAJOR RESPONSIBILITIES

+ Tool and Equipment Program

+ Manages the evaluation, development, and approval of new required or suggested tools and equipment for service diagnosis and repair.

+ Manages the retailer tool and equipment service readiness assessment program.

+ Manages the retailer billing for tool and equipment purchases.

+ Leads serviceability programs for new vehicle launches.

+ Participates in the development of the serviceability of new vehicle technology.

+ Subaru Diagnostic Tool

+ Serves as a stakeholder for the development and implementation of new or updated Subaru diagnostic systems with Subaru Corporation (SBR), Subaru of America (SOA), and third parties.

+ Tests, implements, and maintains Subaru diagnostic system software.

+ Represents SOA in areas concerning original equipment (OE) diagnostic tools to interface with aftermarket industry groups and ensure SOA compliance with Right to Repair regulations.

+ Certified Collision Program

+ Maintains responsibility for the Service-related elements of the Fixed Operations department's Certified Collision program, including:

+ Validating existing and new tools, chemicals, and other materials for the collision certification initiative.

+ Serving as the liaison between SBR and the Collision Certification team on collision repair questions and issues, and between Bosch and the Collision team regarding collision tool inventory.

+ Validating existing and new scanning solutions for the collision network.

ADDITIONAL RESPONSIBILITIES

+ Identifies new servicing opportunities for Subaru vehicle components.

+ Identifies new technologies and industry trends for diagnostic tools for possible applications on Subaru products.

+ Develops and implements field and retailer communication and education for new tool and equipment launches.

+ Manages, markets, and supports the Subaru retail apparel program.

+ Attends/presents at Aftersales Business Conference (ABC), National Business Conference (NBC), National Training Conference (NTC), and other business meetings as needed throughout the year.

REQUIRED SKILLS & PERSONAL QUALIFICATIONS

+ Bachelor's Degree required

+ At least 6-8 years experience required

+ Extensive automotive technical knowledge.

+ Background as an original equipment (OE) service engineer.

+ Experience with tool and equipment development processes.

+ Strong investigative, problem-solving, project management, negotiating, and supervisory skills.

+ Ability to understand technical drawings, test specifications, and approval documents.

+ Experience utilizing Microsoft Office Suite for tasks such as document creation, data analysis, and presentations.

+ Strong verbal and written communications skills.

+ Knowledge of ISO 9001:2015 / IATF16949.

PREFERRED QUALIFICATIONS

+ Proficient knowledge of Subaru-specific systems is highly valued. Familiarity with Subaru applications such as NorthStar, Electronic Parts Catalog, and Subaru Technical Information Systems (STIS) will enable faster onboarding and stronger cross-functional collaboration.

+ Six Sigma Black Belt certification.

WORK ENVIORNMENT

+ Hybrid Role: Remote work 2 days per week (After 90 Days Onboarding)

+ Required Travel: 25% (International & Domestic)

+ Driving Required for Role: Valid driver's license required and the incumbent must enroll and maintain approval by internal risk management to operate company vehicles.

COMPENSATION: The recruiting base salary range for this full-time position is $92100 - $125000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal Job Grade: M1)

WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:

Total Rewards & Benefits:

+ Medical, Dental, Vision Plans

+ Pension, Profit Sharing, and 401K Match Offerings

+ 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays

+ Tuition Reimbursement Program: $15,000 yearly benefit

+ Vehicle Discount Programs

Learning & Development:

+ Professional growth and development opportunities

+ Direct partnership with senior leadership

+ Formal Mentorship Program

+ LinkedIn Learning License

Visit our Careers landing page for additional information about our compensation and benefit programs.