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Description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Mortgage Fulfillment Team Manager will be responsible to lead, mentor, and develop a high-quality performing team by setting clear goals and performance expectations. Partner with key internal business resources to maintain operational efficiency and superior customer experience. Manage processes with critical mortgage application vendors to ensure timely delivery of services and high-quality outputs. (i.e. – Verification of Employment, project documentation, title, appraisal, credit report etc.) Oversee Rate Modification process which includes customer contact.

As our Mortgage Fultillment Team Manager you will:

+ Continuously identify and implement efficiencies to optimize quality, speed, and capacity across the team

+ Provide ongoing training, performance evaluations, and mentoring to staff on a regular basis

+ Monitor vendor performance and resolve any conflicts or issues

+ Plan and prioritize work appropriately considering importance, urgency, customer, and business impact

+ Immediately notify all necessary parties of irregularities relative to standard HSBC policy/guidelines

+ Proactive pipeline management to ensure all client contractual contingency dates and rate locks are met

+ Protect mortgage portfolio revenue stream with an efficient rate modification process

+ Achieve published standards and other key performance indicators (attendance, revenue, retention, service levels, operational risk, etc.)

+ Meet all performance targets including standards in quality and productivity

For this role, HSBC targets a pay range between $73,400.00 and $110,100.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Qualifications

You´ll likely have the following qualifications to succeed in this role:

+ Bachelor’s degree or equivalent experience

+ Knowledge of Mortgage Products, Documents, Investor, and Compliance Requirements

+ Ability to make sound decisions based on information provided and defined policies

+ Ability to effectively multitask and juggle numerous duties/deadlines simultaneously, while not sacrificing any level quality

+ Strong customer service, organizational and communication (written/oral) skills

+ Minimum of 2 years proven bank, mortgage business, mortgage systems related experience or equivalent

+ Minimum of bachelor’s degree in business, accounting, related field, or equivalent experience

+ Proven communications, organizational, analytical, administrative, problem-solving, and interpersonal skills

+ Proficiency with personal computers as well as pertinent HSBC systems and software

+ Ability to meet deadlines and objectives independently and within the team

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

**Job Field:** Branch and Retail Banking

**Primary Location:** North America-United States-New York-Buffalo

**Req ID:** 0000LF7X