• Logistics Customer Care Specialist

    ManpowerGroup (Wakefield, MA)


    Our client, a dynamic player in the logistics industry, is seeking a Logistics Customer Care Specialist to join their team. As a Logistics Customer Care Specialist, you will be part of the Seafreight Business Unit supporting a collaborative environment. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a strong attention to detail which will align successfully in the organization.

     

    **Job Title:** Logistics Customer Care Specialist

    **Location:** Wakefield, MA

    **Pay Range:** $25 - $30

    **Schedule:** Mon-Frid / 8:30AM-5:30PM

     

    What's the Job?

     

    + Responsive Communication: Be the friendly voice our customers need, promptly addressing their inquiries through various channels.

    + Creative Troubleshooting: Dive into resolving customer needs with flair, providing creative solutions to both simple and complex challenges.

    + Team Collaboration: Work closely with sales, operations, marketing, and technical support teams to tackle customer issues and enhance their experience.

    + Master of Documentation: Maintain meticulous records in our customer service management system to ensure smooth follow-up and resolution.

    + Thriving in a Results-Driven Environment: Meet and exceed individual and team performance goals, focusing on customer satisfaction and quality metrics.

     

    What's Needed?

     

    + Tech Savvy: Proficiency with customer service management systems and basic computer software like Outlook and Excel.

    + Financial Understanding: A keen grasp of financial concepts and terms such as payables, profit and loss, and revenue.

    + Industry Knowledge: Familiarity with ocean freight operations, processes, and terminology.

    + System Navigation: Experience with Kuehne + Nagel (KN) products and systems, including Customer myKN and CoreLOG.

    + Strong Interpersonal Skills: Ability to communicate effectively and empathetically with customers.

     

    What's in it for me?

     

    + Opportunity to work in a dynamic and results-driven environment.

    + Be part of a team that values collaboration and customer satisfaction.

    + Develop your skills in customer service and logistics.

    + Engage in a role that offers challenges and rewards.

    + Contribute to a mission that ensures every client leaves with a smile.

    Upon completion of waiting period associates are eligible for:

    + Medical and Prescription Drug Plans

    + Dental Plan

    + Supplemental Life Insurance

    + Short Term Disability Insurance

    + 401(k)

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.