"Alerted.org

Our client, operates in the building technologies and solutions industry, with a strong focus on HVAC (Heating, Ventilation, and Air Conditioning) systems, Building automation and controls, Fire and security systems, and Energy solutions and sustainability services is seeking a HVACR Technical Support Engineer to join their team.

**Job Title:** HVACR Technical Support Engineer

**Location:** Horn Lake, MS

Summary of the Position: As a Technical Support Specialist, you will provide remote technical assistance for VRF (Variable Refrigerant Flow) and ductless products to customers, ensuring a high standard of service across all product lines. Your goal is to position the company as a reliable and customer-friendly technical support provider. Additionally, you will be responsible for reworking returned units and pulling necessary parts from the warehouse.

Key Responsibilities:

+ Troubleshoot VRF and ductless systems remotely.

+ Provide timely responses to phone and email support requests.

+ Track and review new product documentation to assist customers effectively.

+ Support reps, distributors, and contractors in resolving technical issues.

+ Log all support calls and incidents in Salesforce to maintain accurate records.

+ Share technical resources such as manuals, wiring diagrams, and piping guidelines as needed.

+ Assist with RTSM (Request to Site Management) for onsite visits.

+ Follow up with customers to confirm issue resolution at job sites.

+ Help customers with commissioning of job sites and control systems.

+ Answer control-related queries and assist in control system commissioning.

+ Perform rework on units and pull parts from warehouse inventory as needed.

Qualifications:

+ University or Technical degree

+ 3 to 6 years of technical support experience

+ Experience in data entry

+ EPA Universal Certification

+ Strong written and verbal communication skills

+ Critical thinking and problem-solving abilities

+ Ability to manage multiple tasks simultaneously

+ Willingness to travel to Dallas, TX for training.

Prefered Qualifications:

+ 6 years of experience as a field technician.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.