• Desktop Support Technician

    Motion Recruitment Partners (Norwich, NY)


    Desktop Support Technician

     

    Norwich, New York

     

    Onsite

     

    Contract

     

    $22.46/hr - $25/hr

     

    Our client is looking for a Desktop Support Technician for a 3-month contract in Norwich, NY 13815.

     

    Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

     

    Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

     

    Contract Duration: 3 months

    Required Skills & Experience

    + 2 years of related desktop and/or deskside support experience

    + Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience

    + Excellent customer service skills

    + Experience working in an enterprise environment.

    + A+ Certification is a plus

    + Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.

    + Demonstrating high energy is desired given a fast-paced environment.

    + Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connecting network printers) as well.

    + Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus

    + Soft Skills.

    + Ability to work with strong personalities. Managing stress while being able to de-escalate tense users is a key attribute.

    + Independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.

    What You Will Be Doing

    + Repair, test, image, and clean PC’s, laptops, monitors, printers, and other related hardware.

    + Maintain, analyze, and troubleshoot software and computer peripherals. Ability to setup, configure, and add all hardware.

    + Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.

    + Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.

    + Comfortable with face-to-face interactions as will be required to provide technical support to end users in person at the customer’s site.

    + Back up and burn end-user data.

    + Assist in developing and documenting improvements to current processes. Assist other coworkers in the resolution of end users’ technical issues across the program.

    + Assist Site Leader in the execution of established processes and escalations.

    + Ability to handle multiple projects.

    + Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.

    + Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.

    You will receive the following benefits:

    + Medical Insurance - Four medical plans to choose from for you and your family

    + Dental & Orthodontia Benefits

    + Vision Benefits

    + Health Savings Account (HSA)

    + Health and Dependent Care Flexible Spending Accounts

    + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

    + Hospital Indemnity Insurance

    + 401(k) including match with pre and post-tax options

    + Paid Sick Time Leave

    + Legal and Identity Protection Plans

    + Pre-tax Commuter Benefit

    + 529 College Saver Plan

     

    Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

     

    **Posted by:** Kenny Edgerton

    Specialization:

    + Technical Support