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Do you have a passion for empowering futures? Are you a master of guidance, ready to ignite the academic journeys of aspiring graduate students? The University of Maine at Farmington (UMF) is seeking a dynamic and dedicated Graduate Enrollment & Retention Specialist to be a true champion for our students.

Unleash Your Impact

This isn't just a job; it's an opportunity to be the guiding star for new graduate students at UMF. From their very first inquiry to the triumphant moment they cross the graduation stage, you'll be their go-to expert, providing exceptional service and seamless support. You'll play a crucial role in showcasing the career-boosting benefits of our graduate programs to a wide range of professionals, helping them make informed, life-changing decisions about their education.

What You'll Be Doing

Get ready for a role that's packed with purpose and engagement. You'll be:

+ Delivering exceptional customer service to every prospective and current graduate student, whether it's through a friendly email, a supportive phone call, a welcoming in-person chat, or a helpful Zoom session.

+ Leading the charge in guiding prospective students through every step of the application process, ensuring they breeze through documentation, deadlines, and admission requirements.

+ Becoming the ultimate resource for graduate students, keeping them in the loop on crucial academic dates and deadlines, and making course registration stress-free.

+ Mastering daily operations, from managing bustling inboxes and phone lines to effortlessly supporting the entire student lifecycle – think MaineStreet navigation, Brightspace onboarding, and crafting personalized academic plans.

+ Igniting motivation in non-active students, reaching out to inspire them to complete their programs, and celebrating every step towards their success.

+ Driving the recruitment and retention goals of the Graduate Studies Office, impacting students at every level, from non-matriculated to certificate and master's candidates.

+ Becoming a university policy wizard, guiding students through everything from the Registrar's Office to Student Accounts and billing.

+ Championing Brightspace, facilitating engaging orientation modules, and providing hands-on assistance to new students.

+ Collaborating with both new and continuing students to map out their academic progress and celebrate their achievements.

+ Keeping meticulous minutes for the Graduate Council and lending your expertise to the University Commencement Committee.

Are You the One?

We're seeking someone with an infectious enthusiasm for student success and a knack for making complex processes feel straightforward. If you're a highly organized, customer-focused team player who thrives in a dynamic environment, you're the perfect fit for us!

Ready to Inspire and Empower?

If you're eager to ignite academic passions and guide the next generation of leaders, we look forward to hearing from you! Apply now!

The hiring range for this position is $36,000 - $41,500, commensurate with qualifications and experience.

Complete Job Description (https://drive.google.com/file/d/1u1mFW4p40R54UtrOjmoXP9FObbkZNGaB/view?usp=sharing)

Required Competencies:

+ Strong problem-solving skills.

+ Demonstrated ability to adapt to changing situations.

+ Excellent written and oral communication, presentation, and interpersonal and organizational skills.

+ Detailed-oriented and proactive.

+ Understanding and sensitivity towards the needs of diverse populations.

+ Demonstrated critical thinking and problem-solving.

+ Knowledge of higher education administration and college and university admission and student retention practices.

+ Demonstrated ability to work independently and as a member of a team.

+ Demonstrated ability to learn and use new technology; computer proficiency/knowledge; adept at learning and using software programs.

+ The position may require extended hours during the morning and evening.

+ Ability to excel in a fast-paced environment.

+ Demonstrated delivery of excellent customer service.

Required Qualifications:

+ Bachelor’s Degree from an accredited College/University

+ Valid Driver’s license (based on UMS standards)

Preferred Qualifications:

+ Master’s Degree

+ One (1) to three (3) years experience in graduate student recruitment and/or retention or a closely related professional field

+ Experience with a CRM platform (i.e., Salesforce)

+ Knowledge of and ability to work with various software/platforms (i.e., WordPress)

+ Experience in working with or in Maine public school systems

The University of Maine at Farmington offers a highly competitive benefits package (https://drive.google.com/file/d/1jrBY-3KsscP8LQLTITvb9ZavkWat06DC/view?usp=sharing) for eligible full-time employees and eligible part-time employees that includes, but not limited to:

+ Paid holidays plus earned vacation and sick time

+ Health, dental, and vision insurance

+ Low-cost short-term disability insurance

+ Employer-paid long-term disability insurance

+ Employer-paid basic life and Accidental Death and Dismemberment (AD&D)

+ Supplemental life insurance

+ Tuition waiver program for employees and eligible dependents

+ 403(b) or 457(b) retirement plans with employer contribution

Visit the University of Maine System (UMS) Employee Benefits Center (https://www.maine.edu/human-resources/benefits/) website to learn more!

How to apply:

Materials must be submitted via the "Apply Now" link below. You will be required to create an applicant profile and application. Additionally, you must upload the following:

+ Cover Letter

+ Resume

+ List of three (3) professional references

Important items to know about the recruitment process:

+ Review of applications will begin at the end of business day on June 30, 2025.

+ We are not able to consider applicants who require visa sponsorship.

+ Incomplete recruitment materials will not be considered.

+ If materials are received after the recruitment deadline, review will be at the discretion of the university.

+ The successful applicant is subject to appropriate background screenings.

In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME 04469-5713, 207-581-1226. TTY 711 (Maine Relay System).

Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. You may view the University’s Annual Security Report (https://www.umf.maine.edu/publicsafety/annual-security-report/) . If you have any questions, contact UMF Dept. of Public, Safety / Campus Police, University of Maine at Farmington, 149 Quebec Street, Farmington, Maine 04938-1994 tel 207-778-7400.

About the University of Maine System

The University of Maine System (UMS), established in 1968, consists of seven universities and the University of Maine School of Law, spread across various locations in Maine. UMS provides system-wide services and governance from these locations, leveraging the distinct strengths and collaborations among its institutions to advance strategic priorities for UMS (https://www.maine.edu/strategic-plan/) and the state of Maine.

Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine's diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare. Discover more about Maine's exemplary lifestyle on the Maine Office of Tourism website (https://visitmaine.com/plan-your-visit/relocating-to-maine) .