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Director of Constituent Services (COUNCIL ADMINISTRATIVE ASSISTANT - EXECUTIVE LEVEL)

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Director of Constituent Services (COUNCIL ADMINISTRATIVE ASSISTANT - EXECUTIVE LEVEL)

Salary

Depends on Qualifications

Location

900 Bagby-City Hall Annex

Job Type

Executive Level

Job Number

36675

Department

City Council

Opening Date

06/10/2025

Closing Date

6/17/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications accepted from: All Persons Interested

Department: City Council - District K

Reporting Location: 900 Bagby

Workdays & Hours: Monday - Friday *Subject to Change

Occasional weekend and evening meetings as scheduled

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

District K is a diverse and dynamic community in the City of Houston that includes the neighborhoods of Brays Oaks, Fort Bend Houston, Hiram Clarke, and parts of Westbury. Under the leadership of Council Member Martha Castex-Tatum, the district prioritizes responsive service, civic engagement, and collaborative problem-solving to improve the quality of life for all residents.

Position Summary:

The Director of Constituent Services serves as the primary liaison between the District K office and its residents. This role is vital to ensuring that constituent concerns are addressed efficiently and compassionately. The Director will lead community engagement efforts, manage constituent casework, and coordinate interdepartmental responses to neighborhood needs, all while reflecting the values and vision of Council Member Castex-Tatum.

Key Responsibilities:

• Serve as the first point of contact for residents needing assistance with city services or addressing community concerns.

• Manage and track all constituent inquiries and casework from initial contact to resolution.

• Maintain a responsive and organized communication system, including call logs, emails, and service requests.

• Coordinate with City of Houston departments (e.g., Public Works, Solid Waste, HPD, etc.) to resolve constituent issues efficiently.

• Attend community meetings, civic club events, and neighborhood association gatherings on behalf of the council office.

• Develop and maintain strong relationships with community stakeholders and neighborhood leaders.

• Provide weekly reports to Council Member Castex-Tatum on constituent trends and casework resolution status.

• Help identify systemic issues within the district and propose solutions or policy improvements.

• Assist with planning and executing community events and outreach initiatives.

• Support crisis response and recovery coordination in the event of emergencies or natural disasters.

WORKING CONDITIONS

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS:

Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE:

One year of administrative experience is required.

SUBSTITUTION: College education may substitute for experience.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

• Minimum 4 years of experience in public service, community relations, or constituent services.

• Exceptional interpersonal and communication skills with a commitment to community-focused service.

• Strong problem-solving abilities, organizational skills, and attention to detail.

• Familiarity with City of Houston services, departments, and procedures is a plus.

• Ability to work occasional evenings and weekends as required for community events.

• Proficiency in Microsoft Office Suite and constituent management tools.

GENERAL INFORMATION

SELECTION/SKILLS TEST REQUIRED

The selection process will involve application review and/or interview.

SAFETY IMPACT POSITION - No

Pay Grade - 20

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov. or call (832-393-0453

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm

If you need special services or accommodations, call (832) 393-0453. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE EQUAL OPPORTUNITY EMPLOYER

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or

protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Which best describes your completed education?

+ High School or GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

+ None of the above

03

How many years of verifiable administrative support experience do you have?

+ Less than 4 years of experience

+ At least 4 but less than 6 years of experience

+ At least 6 but less than 8 years of experience

+ At least 8 but less than 9 years of experience

+ At least 9 but less than 11 years of experience

+ 11 or more years

04

Please indicate your level of proficiency in Microsoft Office products (Word, Excel, Outlook).

+ BEGINNER: Perform daily word processing tasks, enter and correct data, modify a workbook, format a Worksheet, creates a new e-mail message, checking e-mail.

+ INTERMEDIATE: Basic formatting and create a variety of templates, merges; manage table data, sort and filter merges, reply, forward, print and delete an e-mail message.

+ ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel. Delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

+ EXPERT: Produce table of contents, footnotes, endnotes, bookmarks, manage Macro commands, and create MS Excel applications, managing multiple calendars.

+ No Experience

05

The Director of Constituent Services often serves as a liaison between the Council Member and various stakeholders. How would you represent the Council Member’s office in interactions with District K citizens, city officials, department staff, and other members of the public?

06

Describe your experience providing constituent support.

07

Have you previously worked in local government or held a role supporting an elected official?

+ Yes

+ No

08

If yes, describe your responsibilities and how they relate to this role. If no, describe how your background prepares you for this setting.

Required Question