"Alerted.org

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com .

This position is based in Northbrook, IL, San Francisco, CA, Boston, MA or New York, NY. Hybrid work from certain states may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply.

Purpose:

The Customer Insights Lead will be fully dedicated to a priority program within the Astellas Rx+ Business Accelerator, DIGITIVATM. The DIGITIVA solution is a combination of a hardware medical device, a patient-facing mobile app, and clinical services that supports patients in self-managing their heart failure while also creating the opportunity for earlier intervention by their healthcare provider via the capture of key biomarkers.

This role is responsible for translating raw data into meaningful, actionable insights that drive operational activities, improve patient engagement, inform product development, and guide management decision making. The ideal candidate is a strategic thinker and hands-on analyst who is passionate about leveraging data to tell compelling stories, uncover opportunities, and create measurable impact. This individual will collaborate across Operations, Product, Business Development/Marketing, and clinical functions to guide evidence-based decision-making and build a scalable analytics infrastructure that supports the entire customer journey.

Essential Job Responsibilities:

+ Data strategy leadership: Serve as the program’s lead expert on customer and operational analytics, building an end-to-end data strategy that spans onboarding, usage, engagement, retention, and outcomes.

+ Behavioral and trend analysis: Analyze behavioral, clinical, and operational data to uncover insights that drive business strategy and optimize patient and provider experiences.

+ Dashboard development: Design, implement, and maintain intuitive dashboards and self-service reporting tools that communicate trends, performance drivers, and key customer metrics (e.g., activation rates, NPS, churn).

+ User and customer segmentation: Contribute to the design of user surveys and conduct segmentation and cohort analyses to understand diverse patient populations and support personalized interventions.

+ Data pipeline monitoring: Monitor data ingestion and integration pipelines to ensure high-quality, reliable, and complete data from all sources, including health systems, vendors, and internal platforms.

+ Insight communication: Design visualizations/presentations to communicate findings clearly and persuasively to stakeholders, transforming complex analyses into strategic recommendations and clear narratives.

+ Ad-hoc analysis: Lead ad hoc deep dives into patient experience, operational workflows, or market trends as business needs evolve.

+ Cross-functional collaboration: Partner cross-functionally with Operations & Product teams to identify data needs, define use cases, and translate them into technical requirements, KPIs, dashboards, and reporting tools.

+ Data governance and compliance: Liaise with regulatory, compliance, and privacy functions to maintain awareness of data governance, privacy regulations (HIPAA, HITRUST, etc.), and support efforts to ensure compliance in analytics work.

Qualifications Required:

+ Bachelor’s degree in data science, statistics, computer science, health informatics, economics, business analytics, or a related field is required. A Master’s degree or Ph.D. is preferred.

+ Minimum of 4 years of experience in analytics, data science, or customer insights, ideally within healthcare or digital health.

+ Expertise in SQL and at least one advanced analytics or programming language (e.g., Python, R).

+ Hands-on experience with data visualization and BI tools such as PowerBI, Qlik, or Tableau.

+ Strong understanding of healthcare data systems and patient-level data from EHR, claims, RPM, or digital therapeutics platforms.

+ Proven ability to work cross-functionally and translate technical data insights into business impact.

+ Strong storytelling and communication skills - able to distill data into actionable insights and share them effectively with non-technical stakeholders.

+ Deep understanding of customer metrics and lifecycle analytics, including cohort analysis and engagement funnels.

Preferred:

+ Experience in SaMD, digital health, digital therapeutics, prescription digital therapeutics (PDTs), or connected medical devices.

+ Familiarity with the U.S. healthcare ecosystem, including providers, health systems, and payers.

+ Background in customer experience (CX), behavioral health, or human-centered design research.

+ Previous experience in a high-growth startup, innovation lab, or accelerator setting.

+ Knowledge of experimentation methods (e.g., A/B testing, multivariate testing) and survey research (e.g., NPS, CSAT, VoC integration).

+ Experience with advanced statistical modeling techniques, such as regression analysis, survival analysis, or propensity score matching, especially in observational or quasi-experimental contexts.

Working Environment:

+ This position is remote.

+ Travel: Willingness to travel occasionally (10-20%) within the U.S. for customer meetings, and internal team meetings.

Benefits:

+ Medical, Dental and Vision Insurance

+ Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down

+ 401(k) match and annual company contribution

+ Company paid life insurance

+ Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions

+ Long Term Incentive Plan for eligible positions

+ Referral bonus program

\#LI-SS

Category Rx+ Commercial

Astellas is committed to equality of opportunity in all aspects of employment.

EOE including Disability/Protected Veterans