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+ The Unified Communications (UC) Technician leads the delivery of unified communications (UC) solutions to support existing and future platform, product and service functionality and multi-platform integration at client locations. They also perform day-to-day installation, service, programming, testing, and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions. (Ex. Cisco, Microsoft, Avaya, NEC, Mitel, Shortel, Unify, etc.)

Essential Functions:

+ Lead the installation and programming of the UC platforms on strickly NEC product line which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc.

+ Possess a high level of knowledge and ability to assist with various design and configuration for new applications on the NEC product line. Must be very well versed in older and the newest hardware and software of the NEC products. Must be able to identify cross connect fields and expertly work on them to install, move lines and install phones.

+ Analyzes system problems by selecting the appropriate tools and techniques in line with organization guidance

+ Select the most appropriate solution to the fault, using the relevant logistical support where appropriate, or escalates to a higher-level where necessary.

+ Install and configure appropriate component and or systems appropriate to the organization (NEC).

+ Select the appropriate diagnostic tools to monitor, test and reacts to network performance

+ Undertake NEC hardware or software upgrades appropriate to the organization interpreting specifications: interpret technical specifications for activities and maintains accurate records

+ Responds effectively to customers and provides technical support to them in line with organizations process

+ Documents completed tasks in accordance with agreed organizational procedures

+ Competent in cables or connects equipment in line with technical requirements

+ Installs and work with a variety of digital communications mediums as appropriate to the organization

+ Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site if equipped with a company provided vehicle.

+ Represent Black Box in client meetings to ensure that all parties are consistently updated on work progress and client expectations are being met.

+ Ensure Black Box quality and safety guidelines are being followed.

+ Assist PM with SOW and scope management on project and service requests.

+ Travel to client sites as needed to complete assigned work and transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.

+ Supports Sales Engineering Team with all aspects of customer applications

Education Requirements:

+ Associate degree or Certification in a technology services/technical discipline, or equivalent work