• Fine Tuning Specialist - Medical Device

    BioFire Diagnostics, LLC. (Morrisville, NC)


    Primary Duties

    + Provide ongoing support of bioMérieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated.

    + Assist with coordination and maintaining the routine fine tuning customer schedule.

    + Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support.

    + Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.

    + Work a flexible schedule to meet customer needs for fine tunings of bioMérieux products/systems.

    + Participate in revenue generation initiatives through promotion of value-added projects and services.

    + Develop problem solving and troubleshooting skills for remote / phone support.

    + Performs all work in compliance with company quality procedures and standards.

    + Perform other duties as assigned.

    Education RequirementsOne of the following is required:

    + Associate’s degree in biomedical or life sciences field (no experience required)

    + High school diploma or GED with at least 3 years of relevant experience in technical customer service, to include troubleshooting and/or repair of biomedical instrumentation or similar systems, within the medical device field or a military setting.

    Experience Preferences

    + Experience working in a clinical laboratory or within the medical device industry

    + Familiarity with networking systems or Laboratory Information Systems (LIS/LIMS)

     

    Knowledge, Skills, and Abilities

     

    + Excellent written and oral communication skills.

    + Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment.

    + Broad based knowledge of Customer Service, including providing a high level of customer satisfaction.

    + Proficiency in a variety of computer programs including Microsoft Office Suite.

    + Promotes teamwork and cooperation.

    + Knowledge of bioMérieux products and Salesforce is a plus.

     

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