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Customer Support & Services Manager

Company : Safran Electronics & Defense, Avionics USA

Job field : Sales & Marketing

Location : Grand Prairie , Texas , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 5 years

Professional status : Professional, Engineer & Manager

Salary range : CSA000-S3-11-TX

\# 2025-158894

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Job Description

For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

Summary of Job Purpose:

- Drive customer-focused Sales & Marketing efforts for Aftermarket & MRO on assigned territory

- Lead SEDA commercial interaction and negotiation with customers in line with strategic and financial goals set by the corporation

- Accountable for Customer Satisfaction

Essential Duties and Responsibilities:

- Reporting to the Director of Customer Support & Sales | Aftermarket, the Customer Support & Services Manager serves as the strategic contact with his/her customers and is responsible for their overall satisfaction

- Is the main Point of Contact for his Key Accounts (One Face to the Customer)

- Accountable for development and execution of sales plans that support company growth and profitability objectives on the Aftermarket

- Conduct research and market analysis, identify new business opportunities

- Responsible for pricing strategies to achieve maximum margin, growth and financial targets

- Responsible for proper negotiations of contracts

- Cooperates with OEM Sales, Program Support Management and Customer Support in meeting customer demand and sales objectives

- Ensure internal communication/cooperation is achieved

- Frequent travel within the Americas; potential for international travels

Job Requirements

Education / Experience:

- Bachelor's Degree in related major and more than 5 years in Aerospace MRO Business.

- Experience working with OEMs and Airlines.

- Preferred but not required, experience working with and/or for a foreign held company.

- French language skills is a plus.

- Strong commercial skills including: selling process, pricing, business plans, terms and conditions, sales strategy development/execution, negotiation and sales proposal.

- Excellent interpersonal and presentation skills.

- Strong oral and written communication skills.

- Effective relationship management.

- Ability to resolve customer issues.

- Ability to work independently as an entrepreneur, self-motivated.

Skills and Abilities:

Job knowledge

Aeronautic

Aftermarket, MRO

Identify and assess new business opportunities

Build sustainable business relationships

Key Account Management

Value-based proposition

Sales strategy

Strategic and Operational Marketing

Contract negotiation

Leadership skills / Management skills / Personal skills:

Entrepreneur

Organizational skills

Communication skills / Negotiation skills

Cross Cultural Awareness

Creativity

Physical Requirements :

Office

- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

- The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

- The noise level in the work environment is usually quiet.

- May be required to travel to the customer's base or any other location relevant to the correct execution of the contract and company's commitment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

But what else? (advantages, specific features, etc.)

Up to 50%

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

-Legally authorized to work in the US without company sponsorship.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

Locate your future workplace

2802 Safran DriveTX 75052

Grand Prairie

Texas United States

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.