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Title Code: 20COM011

Role Title: Family Support Worker

FLSA Status: Non-Exempt

Union Status: None

Job Level: 20

Department: 21 - Community Services

Pay Range: $20.43 to $27.64 per hour

Reports To: FRC Program Director

Supervisory Responsibilities: None

Revision Date: 1/6/2025

About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview:

The Family Support Worker is responsible for working with other FRC staff, parent agency staff, parents, and community partners to assess, refer, and provide direct services for families; identify and catalogue resources; engage community partners in offering some of their services onsite or virtually; assist families in overcoming barriers to resource access; and identify needed services not currently being provided in the Fitchburg Community.

Essential Duties and Responsibilities:

+ Assess the needs and strengths of families requesting support

+ Complete agency intake, and adult/child screenings

+ Engage and support families using a strength-based approach

+ Provide families with resources, and referrals

+ Provide case management for families receiving services at the FRC

+ Identify community resources and build collaborative relationships with community partners

+ Facilitate evidence-based programs, Nurturing Father’s, Parenting Journey, Nurturing families, and Active Parenting

+ Host and facilitate support groups for parents/caregivers and youth

+ Participate in team meetings and planning retreats

+ Enter data into two systems HYPHEN/CRM

+ Attend all mandated DCF/UMASS meetings and training

Required Qualifications and Skills:

+ Preferred bachelor’s degree in social work, Education, Human Services or related field, or with at least 5 years’ experience in a similar setting

+ Extensive management experience in case management

+ Excellent oral and written communication skills

+ Organizing/activism experience

+ Familiar with Fitchburg’s neighborhoods and surrounding cities/towns

+ Valid Massachusetts Driver’s License and reliable vehicle

+ Demonstrated skills in group facilitation

+ Bilingual Spanish/Creole preferred

Physical Requirements:

+ Prolonged periods of sitting at a desk and working on a computer

+ Must be able to lift up to 15 pounds at times

+ Ability to drive to different sites

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation:

A salary within the range of $20.43 to $27.64 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

+ Health, Dental, and Vision Insurance

+ Company Paid Life Insurance and Long-Term Disability

+ Flexible Spending Accounts

+ 15 Paid Vacation Days

+ 12 Paid Sick Days

+ 13 Paid Holidays

+ Hybrid Work Opportunities

+ Student Loan Forgiveness Assistance

+ Tuition Remission

+ Pet Insurance

+ Employee Discounts

+ Professional Development Opportunities

+ On-Demand early pay access

+ Immediate 403b Employer Contribution, 100% Vesting on Day One!

EEO Statement:

Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.