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Microcomputer Systems Analyst, Senior

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Microcomputer Systems Analyst, Senior

Salary

$59,393.00 - $78,815.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

013190

Department

Utilities

Division

Engineering

Opening Date

06/10/2025

Closing Date

6/20/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The City of Norfolk's Department of Utilities is seeking qualified candidates for the position of Microcomputer Systems Analyst, Senior. This person provides technical and professional work for all Utilities divisions; providing microcomputer software and hardware support; interfaces with vendor representatives and department personnel to maintain effective functioning of software, hardware, and networks; assists with training staff in the use of computer technology; & works with the city’s IT Department to configure and troubleshoot computers.

Essential Functions

Essential functions include but are not limited to:

+ Diagnose and resolve computer problems by researching, evaluating, recommending, installing, repairing, and maintaining selected hardware and software; provide advanced technical support for city standard software and operating systems; and complete assigned work requests.

+ Provide advanced on-call support to Utilities divisions. This support includes providing resolutions over the telephone to problems, microcomputer hardware and software, network security issues, and other assigned support areas.

+ Provides advanced technical support to Utilities staff for microcomputer systems hardware and software; provides advanced technical support to other Utilities divisions with cross-department projects; research, tests and implements new hardware and software technologies; and meet with department managers/supervisors to provide technical coordination assistance.

+ Maintain Utilities microcomputer, iPad, and telephone hardware inventory; maintain surplus and disposed microcomputer equipment logs; and maintain spare parts inventory.

+ Create, document, and modify technology installation and troubleshooting procedures and provide assistance to Utilities divisions with writing instructions to department supervisors to implement installations, upgrades, and fixes.

+ Resolve problems with emergency operating systems, microcomputers and other system support issues.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Three years experience in computer hardware and software support.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

+ CompTIA A+ Certification.

+ CompTIS Network+ Certification recommended.

Work Location: Utilities Combined Operations Center, 1316 Ballentine Blvd, Norfolk, Virginia

Work Hours: Monday through Friday from 8 a.m. to 5 p.m.

This position is eligible for a one-time $5,000 signing bonus.

This position is an Essential position which means you may be required to work extended, rotating, after hours, nights, weekends and/or holidays in response to emergencies or severe weather.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

04

How many years of experience in computer hardware and software support do you possess?

+ I have less than 3 years

+ I have 3 to 6 years of experience

+ I have 7 to 10 years of experience

+ I have over 10 years of experience

05

Please select from the following you possess experience in:

+ Diagnosing and resolving computer problems

+ Providing advanced technical support

+ Creating, documenting, and modifying technology installations

+ Resolving problems with emergency operating systems, microcomputers and other system support issues.

06

Do you possess a CompTIA A+ Certification?

+ Yes

+ No

07

Do you possess a CompTIS Network+ Certification?

+ Yes

+ No

08

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

09

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

10

Do you have a valid driver's license?

+ Yes

+ No

11

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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