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Applications Analyst

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Applications Analyst

Salary

$59,393.00 - $98,237.00 Annually

Location

23510, VA

Job Type

Permanent Full-time

Job Number

13145

Department

Human Services

Division

Division of Social Services

Opening Date

06/10/2025

Closing Date

6/20/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens. The Administrations and Operations teams play a crucial role in the effectiveness of the Norfolk Department of Human Services (NDHS). By ensuring that the agency is equipped with up-to-date facilities and technology, they enable the various services provided by NDHS to function efficiently and effectively. This commitment not only enhances the work environment for the staff but also improves the quality of services provided to the citizens. It’s an essential part of maintaining the high standards of the NDHS.

NDHS is a great platform for individuals who are passionate about public service and making a difference in the community. By joining the team, members will have the opportunity to provide skilled services in a positive work environment that promotes hope and recovery and is crucial in ensuring the well-being of the individuals served by Norfolk Human Services. It’s an excellent opportunity for those dedicated to making a positive impact on people’s lives!

The NDHS Microcomputer Systems Analyst provides professional work for NDHS providing microcomputer hardware and software support. This position also plays a crucial role in the department ensuring the smooth operation of technology-based solutions and providing necessary support and training to employees. Specifically, this position involves coordinating and performing technical duties related to the development, implementation, and maintenance of technology-based business solutions. This role is integral to the smooth operation of the department’s programs, ensuring that all technology-based solutions are functioning optimally and that all employees are well-versed in the use of new software applications and systems. It’s a role that requires a blend of technical and interpersonal skills.

Department Hiring Salary Range: $59,393 - $98,237

Essential Functions

Essential functions include but are not limited to:

+ Coordinates and aids in the development and maintenance of PC based network internet/intranet business applications by performing testing, creating training plans and manuals, functioning as the principal point of contact for questions and ensuring the developed program functions as designed.

+ Maintains computer software applications by remaining familiar with technologies and computer programs, determining departmental needs by meeting with staff, assisting with implementing technical programs, conducting appropriate training, performing technical support and compiling reports and analysis.

+ Provides helpdesk support by answering telephone inquiries, resolving issues, and training and advising city employees on computer procedures

+ Serve as the support liaison between agency users and contracted vendors.

+ Ensures optimal performance of Salesforce and other applications, systems and products.

+ Manages applications and programing roles, profiles, sharing rules, workflows, and groups.

+ Facilitate integration with different technologies required for the operation of the Case & Financial Management System.

+ Builds custom reports and dashboards requested by managers.

+ Performs database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

+ Prepare reports for relevant departments as requested.

+ Coordinate and aid in the recommendation, implementation and administration of new technology by researching and exploring technology-based solutions, identifying appropriate PC/server-based business solutions, gathering appropriate staff input, arranging vendor sponsored demonstrations, making recommendations to departmental management,

+ Create computer-based multimedia presentations by providing technical and creative guidance to departmental management or committee members, developing a production plan,

+ Coordinates with staff to arrange and facilitate project completion.

+ Trains employees in the operation of new systems by coordinating training sessions and gathering information from operational divisions on performance and progress when using new systems.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Three years technical experience in either PC maintenance or application development.

Preferred Qualifications:

+ A bachelor's degree in IT related field or computer science

+ Experience as a Salesforce administrator in a similar environment.

+ Experience in the administration and maintenance of Salesforce systems.

+ Experience in performing successful Salesforce integrations.

+ Exceptional ability to create and maintain Salesforce databases.

+ In-depth knowledge of Salesforce products and their functionalities.

+ Proficiency in creating Salesforce profiles, allocating roles, and managing access.

+ Knowledge and ability to generate Salesforce reports.

+ Ability to provide Salesforce training and end-user support.

+ Strong communication and collaboration skills and ability to work closely with agency and vendor staff.

+ Prior experience training internal users in an easy-to-understand and effective manner.

+ Prior experience working closely with departments of social services preferred.

+ Salesforce Financial Management and/or Case Management Systems Administration Salesforce is preferred.

+ Experience working within a public sector agency or government agency preferred.

+ Salesforce Certified Administrator or Salesforce Advanced Administrator Certification preferred.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

+ Computer A+ Certification, or MCP in Computer Operating Systems.

Working Hours: Monday-Friday 8:30am – 5:00pm

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current City of Norfolk employee?

+ Yes

+ No

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

04

A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?

+ I have been convicted of a felony

+ I have been convicted of a misdemeanor

+ I have been convicted of a felony and a misdemeanor

+ I have not been convicted of a felony or a misdemeanor

05

If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.

06

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

07

Do you have a bachelor’s degree in an IT-related field or computer science?

+ Yes

+ No

08

Do you have at least 3 years of technical experience with either PC maintenance or Application Development?

+ Yes

+ No

09

Please describe your experience with Salesforce Database management and/or creation.

10

Do you have a valid driver's license?

+ Yes

+ No

11

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

12

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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