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We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

The Strategic Accounts Receivable Specialist is responsible for the efficient, effective, productive and accurate resolution of accounts receivable for an assigned territory while maintaining good customer relations and achieving company standards for results. Accountable for Customer Dispute Management Services (CDMS/dispute management) and overall customer satisfaction for resolution. Will assist and/or lead in performing various accounting, audit and financial related functions and tasks for AR. Projects may be assigned from time to time or as needed for implementation and or business needs.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

+ Support and coordinate the activities of an AR portfolio in excess of $USD 8M

+ Manage the tactical relationship of the customers as representative of the Finance Shared Services organization

+ Troubleshoot issues that are significant and assess impacts and solutions

+ Coordinate Customer meetings and prepare the topics for review and/or resolution

+ Deliver on Key performance metrics as established in the goal/review process

+ Prioritize, resolve and escalate any issue within 15 days of notice

+ Present findings and publish reports to Sr. Management with expectations of solution-based results

+ Provide for guidance in strategic decisions regarding customer terms, payment methods and credit requirements

+ Analytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.)

+ Make judgment decisions regarding the status of a customer account based on a thorough analysis of the customer’s purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situation.

+ Maintain a strong communication with Field Sales, Agents, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary.

+ Maintain and manage all AR data related to customer discounts, allowances and rebates

+ Work HRC Dispute creation Issues in CDMS in no more than 15 days from the date a case is generated, unless the issue involves a large and multifaceted dispute which should be resolved in no more than 45 days.

+ Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes.

+ Maintain an accurate and up to date collection note system for all defined customers.

+ Provide support for common carrier disputes.

+ Provide guidance and direction to Sales and Operations regarding the release of orders to accounts that have aged accounts receivable.

+ E-mail and mail invoices and bills of lading as necessary and per customer requests.

+ Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity.

+ Cooperate with and backup other team members as necessary.

+ Perform other duties assigned by Management.

Financial Responsibilities

+ Manage customer accounts in a portfolio of between $USD 8M-15M

+ Recommend write offs.

+ Publish periodic financial results

EDUCATION:

+ College degree preferred.

MANAGEMENT:

+ No Supervisory requirements

+ Ensure company policies are followed.

+ Enforce company safety policies.

QUALIFICATIONS:

+ 2-5 years Dispute resolution experience.

+ Strong organizational skills.

+ Strong attention to detail

+ Ability to work well with others as part of a team

+ Good communications skills

+ Ability to work overtime as needed

+ Ability to multi-task as priorities shift

+ Must be proficient on a variety of software packages such as Microsoft Office.

+ Travel 10%

*PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

*WORK ENVIRONMENT:

+ Work in office environment or Work in a manufacturing environment

+ May occasionally be required to perform job duties outside the typical office setting.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Watts in it for you :

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

+ Competitive compensation based on your skills, qualifications and experience

+ Comprehensive medical and dental coverage, retirement benefits

+ Family building benefits, including paid maternity/paternity leave

+ 10 paid holidays and Paid Time Off

+ Continued professional development opportunities and educational reimbursement

+ Additional perks such as fitness reimbursements and employee discount programs

+ Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.