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Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Schaumburg, IL, Meridian, ID, or Rochester, NY locations. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The primary function of the Lead Support is the overall management of the operations for their designated team. This includes providing leadership, coaching, training and mentoring to their team, and ensuring all critical aspects of department issues are met and resolved appropriately. The Lead will meet with and provide coaching and feedback to their employees around areas of

improvement and identify areas of success. The Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Supervising the work of their assigned group on a day to day basis which may include delegation of work assignments to various team members

+ Provide training and assist with coaching and development of new and existing team members

+ Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles

+ Are expected to provide input and recommendation to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager

+ Developing and collaborating with management on best practices and ways to improve the team’s performance

+ Developing and implementing action plans to improve team or individual performance

+ Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach.

+ Analyze more complex Custom Reporting requests, and partner with other groups to come up with out of box solutions

+ Subject matter expert in key areas of their department

+ Manage the support queue effectively to ensure timely resolution of issues and adherence to service level agreements (SLAs).

+ Streamline processes and workflows to improve efficiency and effectiveness in handling support requests.

Education and Experience

+ Ability to demonstrate past experience taking an ownership role in group responsibilities

+ Previous experience with Payroll systems a strong plus

+ 2 years’ experience in Payroll and HR Industry is required

+ 2 years’ experience in customer service, and/or prior supervisory/ mentoring experience preferred

+ Introductory SQL knowledge a plus

+ Bachelor’s Degree preferred or equivalent experience in related field

+ Prior experience working directly with Brokers, CPAs, Employer Resource Groups and/or Financial Advisors is a plus.

Physical requirements

+ Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.

+ Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $53,600- $110,600/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. (https://px.sequoia.com/prospect/gacc-caf23ca0-0fdc-11f0-8761-139060d2fe23) This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.