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Job Title: Consumer Credit CounselorJob Description

This role involves providing consumer credit counseling and administering debt management services. You will be responsible for recovering loan payments that might otherwise have been lost due to members experiencing financial difficulties.

Responsibilities

+ Provide consumer credit counseling services to members.

+ Administer debt management services effectively.

+ Recover loan payments from members facing financial challenges.

+ Evaluate members' needs and offer appropriate solutions.

+ Think creatively and provide innovative solutions to members' financial issues.

Essential Skills

+ Experience in collections, sales, retail, administrative, and customer service.

+ Competency in systems analysis, workflow, and procedural analysis.

+ Effective word processing and spreadsheet software skills.

Additional Skills & Qualifications

+ Bachelor's or Associate's degree with experience in retail or sales preferred.

+ High School Diploma with collections or call center experience.

+ Financial background or banking experience preferred.

+ Working knowledge of consumer/credit card collections systems, policies, and procedures.

+ Ability to apply innovative approaches to solve technical design issues.

+ Empathy towards members' situations.

Why Work Here?

Join a dynamic team with aggressive goals and a fast-paced call center environment. Here, you will have the opportunity to think outside the box and develop solutions that meet our members' needs. We value critical thinking and offer a supportive environment for professional growth.

Work Environment

The work environment is team-oriented and involves high call volume. You will use multiple systems and be expected to be computer literate. The role requires a lot of interaction with members and demands empathy and effective communication.

Job Type & Location

This is a Contract to Hire position based out of Vienna, Virginia.

Pay and Benefits

The pay range for this position is $20.62 - $20.62/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Vienna,VA.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.