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Description

A TEKsystems client in Memphis, TN supports several thousand internal users, hundreds of applications from Microsoft to proprietary. These help desk analysts can expect to take anywhere from 10-30 calls a day, the company service desk takes 800-1100 calls per day. The team utilizes ServiceNow as their ticketing system.

There area a total of 600-800 proprietary applications besides standard applications like Microsoft/Adobe. The company has around 30,000+ end users (enterprise environment. The service desk accepts all calls, and our client ideally needs a help desk analyst who can pivot, adjust, use critical thinking skills to work through problems. Also, a candidate who has logical thinking, a go getter attitude, and white glove customer service are ideal. Also, the ideal candidate should have the ability to find information, and where to go to find information.

Ideal candidate should have 2-4 years of help desk experience within an enterprise/complex environment. The client has a class room/rigorous new hire training, and need candidates who are willing to learn their products and processes and find they are most successful.

Required Skills

• At least 3 years of recent help desk troubleshooting experience in a call center environment

• Basic technical knowledge of the following: Installing, troubleshooting and maintaining computer hardware and software

• Basic technical knowledge of the following: operating systems (OS), mobile devices, networking, business applications and security products

• Available to work non-standard shifts including nights, weekends and some holidays

• Very strong written and oral communication skills

• Strong analytical and problem solving skills

• Maintaining a professional demeanor at all times as they will be handling calls from various levels

Pay and Benefits

The pay range for this position is $25.00 - $27.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Memphis,TN.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.