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Requisition ID: 424723

Work Area: Sales

Expected Travel: 0 - 20%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T4PM-2

Additional Locations:

**Original Posting Date:** 06/09/2025

**Job Title:** Customer Success Partner Manager

**Location:** Newtown Square, PA

**Work Model:** Hybrid work model

Purpose and Objective:

SAP America, Inc. seeks a Customer Success Partner Manager at our Newtown Square, PA location to be responsible for the success of direct reports (Customer Success Partners) in developing and implementing account strategies and consumption plans that drive customer outcomes.

Expectations and Tasks:

Helps identify development opportunities and supports team achieve goals. Assures the team is successful at proactively engaging with their customers to drive mutual success across the Customer Value Journey. Delivers business results through customer engagement over the life cycle of SAP's relationship with the customer. Works within the Market Units as well as more broadly across regional Cloud organizations (i.e., Sales, Support, Services). Leads a team of BTP-CSPs by region or industry to implement, expand and scale business operations to drive longterm customer success. Works with other Market Unit, Regional and Global Leaders to ensure that business and technical goals are met.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Electrical Engineering, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Computer Engineering, Electrical Engineering, or a related field of study and five (5) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must involve five (5) years in the following:

+ Technical team management, including coaching, mentoring, managing team member priorities, and personal development;

+ Account management, including driving technology adoption and consumption; and

+ BTP expertise in data and analytics, cloud application development, integration, or intelligent technologies.

Position requires experience in each of the following:

+ Cloud Customer Success Engagement Models, including Future Ready Engagement methodology; and

+ Revenue retention strategy and execution and renewal forecasting.

**Travel:** Position requires up to 20% domestic travel to various and unanticipated client sites

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy .

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

**Compensation Range Transparency:** The annual base salary range for this position is $214,614 - $231,000. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $282,100 - $479,600. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .