"Alerted.org

Agency Support Specialist

Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/4969505)

Apply



Agency Support Specialist

Salary

$59,363.20 - $90,376.00 Annually

Location

Ames - 50010 - Story County, IA

Job Type

Full-time

Job Number

25-03410

Agency

645 Iowa Department of Transportation

Opening Date

06/10/2025

Closing Date

6/22/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Josh Halterman - [email protected]

+ Description

+ Benefits

+ Questions

Job Description

Iowa Department of Transportation’s Mission isMaking Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa Department of Transportation’s five CORE values:Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

Location : Ames

Shift Requirements : 40 hours per week, Monday – Friday; some travel required; in state telework position.

As an Agency Support Specialist ( Program Planner 3), your duties will include, but are not limited to:

- Serve as liaison between the department and Public Safety agencies to provide information and solve problems arising from the installation and use of TraCS (Traffic and Criminal Software) data collection software and MACH (Mobile Architecture for Communications Handling).

- Promote accurate data collection and assist agencies with data reporting.

- Train users and administrators at Public Safety agencies on the use of the TraCS/MACH software.

- Test TraCS/MACH software and participate with user groups to identify defects in software and suggest enhancements. Test TraCS forms to be used in a testing environment; test/process sample data. Confer with software vendor to resolve problems with software already in use and software being developed.

- Assist agencies with installation and configuration of TraCS and MACH.

- Meet with staff from other agencies and internal staff to identify and resolve problems as it relates to the use of the data collection software and the implementation of the same, including complex issues of system design and electronic transmission.

What we offer YOU:

- Competitive pay and benefits package including health, dental, flexible spending, and life insurance

- Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here (https://das.iowa.gov/media/4378/download?inline=) .

- Opportunities for professional growth and development

- Paid time off?effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year

- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match

- Optional 401A plan with employer contributions

- Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial)

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website (https://das.iowa.gov/human-resources/employee-and-retiree-benefits/employees) !

You have the freedom to flourish in Iowa – Apply today!

The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at:[email protected]

Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Seven years of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility).

2) All of the following (a, b, and c):

a. One year of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility); and

b. A total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and

c. A total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in any field equals one year of full-time experience.

3) Graduation from an accredited school of law.

4) Current, continuous experience in the state executive branch that includes nine months of full-time work as a Program Planner 2 or twenty-seven months of full-time work as a Program Planner 1.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/ProgramPlanner3-04023-94023.pdf) .

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

How many years do you have of full-time work experience performing the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility)?

+ No experience

+ Less than seven years' in the specified areas

+ Seven years' or more in the specified areas

04

Have you graduated from an accredited school of law?

+ Yes

+ No

05

Do you have ALL of the following:: A) One year of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility); AND B) A total of four years of post high school/college education and full-time experience (experience as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; AND C) A total of two years of GRADUATE-level education and full-time experience (experience as described in part a), where twenty-four semester hours of accredited graduate college or university course work in any field equals one year of full-time experience? ***The experience used to count for A, B and C must be separate and unique experience. The same experience CANNOT be counted for A, B and C.

+ Yes

+ No

06

Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Program Planner 1 for the State of Iowa?

+ I am not a State of Iowa employee

+ I do not have any experience in the classification of Program Planner 1 for the State of Iowa

+ Less than 24 months of experience in the classification of Program Planner 1 for the State of Iowa

+ 24 to less than 27 months of experience in the classification of Program Planner 1 for the State of Iowa

+ 27 months or more of experience in the classification of Program Planner 1 for the State of Iowa

07

Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Program Planner 2 for the State of Iowa?

+ I am not a State of Iowa employee

+ I do not have any experience in the classification of Program Planner 2 for the State of Iowa

+ Less than six months of experience in the classification of Program Planner 2 for the State of Iowa

+ Six months to less than nine months of experience in the classification of Program Planner 2 for the State of Iowa

+ Nine months or more of experience in the classification of Program Planner 2 for the State of Iowa

08

Please share an occasion in which, despite knowing you were right, you still had to follow directions, rules or guidelines. What did you do as an individual, what was your reaction towards others who were involved in the situation and what was the outcome?

09

Tell us about a time you analyzed data to draw a conclusion. How did you use the data to reach the conclusion?

10

Please share a situation in which you had multiple time-sensitive tasks to perform within a short period of time. How did you handle it and what were the results?

11

Describe a time when you were part of a tense situation with a customer that needed to be diffused. Was the situation able to be diffused? If so, how?

Required Question

Employer

State of Iowa

Agency

645 Iowa Department of Transportation

Address

800 Lincoln Way

Ames, Iowa, 50010

Website

https://iowadot.gov/careers/

Apply

Please verify your email addressVerify Email