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IT Customer Experience Internship

Work type: Student Ast

Categories: Information Technology, Office/Administrative/Fiscal Support

Department: 14030000 - IT-CUSTOMER EXPERIENCE/PMO

Classification Title:

OPS Intern or Student Intern

Classification Minimum Requirements:

Must be at least 18 years of age

UF Student Assistant

This position is open to all students eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average.

OPS Intern

Must have a high school diploma or equivalent.

Job Description:

UF Information Technology (UFIT) is currently seeking a talented and highly motivated, part-time IT Customer Experience Intern to join Customer Experience and Resource Planning, a unit within UFIT, for the Fall semester. The intern will assist the UFIT Customer Experience and Resource Planning (CERP) business relationship managers (BRM) with customer interactions, meeting coordination and business case research.

Some key responsibilities and characteristics of this position are:

+ Assisting with writing business cases for projects (researching options, peer research)

+ Updating customer request lists and UFIT project management tool

+ Meeting coordination (scheduling, notetaking, confirming attendees)

+ Assists in determining and documenting customer business requirements

Some key learning outcomes for the student intern are:

+ Improving technical writing skills

+ Learning project lifecycle

+ Learning BRM competencies and customer relationships and developing and understanding the unique relationship between customers and IT

+ Demonstrate openness, sensitivity, and the ability to interact respectfully with all people and understand individuals’ differences.

+ Develop and demonstrate effective work habits, including time management, punctuality, and personal accountability related to the work and its function in the economy.

+ Identify, write down, and carry out performance objectives (mutually agreed upon by the employer, the UFIT experiential learning supervisor, and the student) related to the practical experience in their internship

About UF Information Technology

Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.

About the University of Florida

One of America’s all-around best universities, theUniversity of Florida (https://ir.aa.ufl.edu/) drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville. (https://www.visitgainesville.com/)

Expected Salary:

$14.00 per hour.

Required Qualifications:

Must be at least 18 years of age

UF Student Assistant

This position is open to all students eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average.

OPS Intern

Must have a high school diploma or equivalent.

Preferred:

The ideal candidate will possess the following education, experience, and skills:

+ Genuine curiosity and willingness to self-start

+ Ability to communicate effectively over phone, email, instant message, and other communication tools

+ Excellent reliability including time management skills

+ Strong writing and grammatical skills

+ Ability to use Office 365 (Word, Excel, PowerPoint) effectively

Special Instructions to Applicants:

Applicants are required to submit with their application:

+ Cover Letter

+ Resume or CV

+ Professional References (Minimum of 3)

Application must be submitted by 11:55 p.m. of the posting end date.

Health Assessment Required:No

Advertised: 10 Jun 2025 Eastern Daylight Time

Applications close: 20 Jun 2025 Eastern Daylight Time