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Job Summary

The Director of Sales Forecasting is a strategic role responsible for developing accurate sales, order, ticket, and margin forecasts to support the overall earnings forecast. This role is pivotal in providing insights and guidance to the finance and marketing teams as well as other executive members, ensuring effective business performance evaluation, and achieving or outperforming set forecasts.

The primary purpose of the Director of Sales Forecasting is to develop and produce precise and actionable sales forecasts at both system and total levels for corporate and franchise restaurants. This role will identify key business factors, analyze their impacts, and provide accurate forecasts to support strategic decision-making and business performance optimization.

Duties and Responsibilities (other duties as assigned)

+ Produce accurate quarterly sales, order, ticket, and margin forecasts to support overall earnings forecast with the finance team.

+ Generate daily sales, orders, and ticket forecasts at system and total levels for corporate and franchise restaurants.

+ Identify and attribute key factors influencing business, such as promotional activities, media buys, CRM efforts, 3rd party channels, customer frequency drivers, environmental factors, and competitive environment.

+ Reporting to the VP of Customer Insights and Business Analytics, the role will also closely collaborate with VP of Revenue Management, Sr. Director of Business Analytics, VP of Financial Planning & Analysis, CMO, and CFO.

+ Develop forecast models around order source channels (web/app sessions, phone calls, conversion rates by channel), order fulfillment channels (delivery, carryout, 3rd party), and product mix (pizzas by size, sides, beverages, desserts).

+ Engage deeply in daily business performance evaluations and recommend actions to achieve or outperform set forecasts.

+ Provide executives with appropriate guidance on the likelihood of over/under performance against set forecasts.

+ Actively participate in various teams across marketing and finance departments.

+ Perform other related duties as assigned.

Education, Experience & Certifications

+ Bachelor’s degree in finance, Accounting, Economics, Marketing, Statistics, or Data Science.

+ 8+ years of experience in business analytics and forecasting, including designing forecast models and executive-level summarization of findings.

+ Restaurant or retail experience is desired

Functional Skills

+ Strong analytical and quantitative skills.

+ Excellent communication and presentation skills.

+ Proficiency in forecasting and data analysis software.

+ Strong understanding of financial principles and business performance metrics.

+ Ability to work collaboratively with cross-functional teams.

+ Detail-oriented with strong organizational skills.

+ Ability to manage multiple projects and meet deadlines.

Our Values

+ EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.

+ DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.

+ PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.

+ INNOVATE TO WIN – We champion and challenge for a better way in all we do.

+ HAVE FUN – We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

+ CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence

+ RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.

+ CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.

+ BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.

+ WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.