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Job Description:

Job Summary:

Manages a team responsible for developing and implementing protocols that comply with established policies, procedures and standards of the specified discipline. Outcomes managed have an impact on the specified area of responsibility.

Job Responsibilities:

+ Manages the daily operational activities that develop and implement multiple components / processes for a specified section of work within Customer Loyalty & Insights. Manages a team responsible for developing and implementing protocols that comply with established policies, procedures and standards of the specified functional area. Outcomes managed have an impact on the specified area of responsibility.

+ May become actively involved, as required, to meet schedules and resolve problems highly complex in nature.

+ May make recommended changes to strategy/roadmap for area of responsibility.

+ Develops protocols to support established standards. Manages the development and implementation of processes and /or tools. May oversee team(s) assigned to projects and manages the execution processes.

+ Collaborates and works cross-functionally to develop strategies to mitigate loss and/or optimize profitability.

+ Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes and relationships.

+ Continuously evaluates best practices, methodology and tools and seeks to improve deliverables in order to maintain alignment with business needs.

+ Reviews reports and metrics and identifies opportunities to grow and optimize specified area of responsibility.

+ Analyzes the competitive marketplace for patterns and trends and makes recommendations for application of findings. Provides recommendations in creation and development of templates, methodologies, and presentations relating to strategies for area of responsibility.

+ May create and executes divisional projects based on strategic need. Utilizes project management skills to create client-focused deliverables, delegate work, execute project analysis, and deliver strategic results.

+ Provides guidance, direction, coaching, and counseling to a team of analysts. Allocates available resources to meet operating objectives. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions. The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com

**Job ID:** 1619470BR

**Title:** Manager Customer Loyalty & Insights

**Company Indicator:** Walgreens

Employment Type:

**Job Function:** Marketing

**Full Store Address:** 433 W VAN BUREN STREET,CHICAGO,IL 60607

**Full District Office Address:** 433 W VAN BUREN STREET,CHICAGO,IL,60607-00433-04579-2

External Basic Qualifications:

+ Bachelor's degree and at least 2 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis or High School Diploma/GED and at least 5 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.

+ Experience establishing and maintaining relationships with individuals at all levels of the organization, including the executive level.

+ Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

+ Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

+ Experience identifying operational issues and recommending and implementing strategies to resolve problems.

+ At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.

+ Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications:

+ Master's degree OR MBA

+ Bachelor's degree and at least 5 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.

We will consider employment of qualified applicants with arrest and conviction records.

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