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Employee Service Program Secretary

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Employee Service Program Secretary

Salary

$22.54 - $29.31 Hourly

Location

Lansing, MI

Job Type

Permanent Full Time

Job Number

1901-25MD-139ESP

Department

Civil Service Commission

Opening Date

06/03/2025

Closing Date

6/11/2025 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

+ Description

+ Benefits

+ Questions

Job Description

The Michigan Civil Service Commission is seeking a dependable, organized, and empathetic Secretary to support the Employee Service Program (ESP), a confidential resource for state employees and their families. As the first point of contact for ESP, this position plays a vital role in supporting program operations and creating a professional, welcoming environment for callers and staff. The ideal candidate will be able to handle confidential and often sensitive situations with professionalism and care.

Key Responsibilities:

•Serve as the receptionist for ESP, answering and routing calls and emails, and scheduling client appointments based on urgency.

•Support the Program and Clinical Managers by managing calendars, meetings, and office communications.

•Enter and update client and program data in internal databases and track client satisfaction surveys.

•Coordinate wellness presentations and manage related materials, communications, and participant follow-ups.

Position Description (https://MCSC.state.mi.us/AgencyPDFs/PD-ESP 1.pdf)

Required Education and Experience

This position generally requires the education acquired through completion of high school. Specific information of the different class levels is in thejob specifications of the Secretary class. (https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/S/Secretary.pdf)

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

SECRTRY- Do you possess at least an educational level typically acquired through the completion of high school?

+ Yes

+ No

02

SECRTRY - Please select your level of experience.

+ None to two years of office experience involving administrative support practices.

+ Two to three years of office experience involving administrative support practices.

+ Three to four years of office experience involving administrative support practices.

+ At least four years of office experience involving administrative support practices.

03

Please rate your level of experience with Microsoft Suits (Word, Teams, Excel, Outlook).

+ Beginner

+ Intermediate

+ Expert

04

Do you have experience working in a human services, mental health, or employee assistance program?

+ Yes

+ No

05

If you selected yes to the above question, please write a brief description of the type of work you performed in a human services, mental health, or employee assistance program. If you selected none, please type N/A.

06

Please select your years of experience with customer service.

+ None

+ One to two years

+ Two to three years

+ Three to four years

+ Four or more years

07

Please describe what providing excellent customer service means to you.

08

Please select your level of experience with data collection, entry, and reporting.

+ None

+ One to two years

+ Two to three years

+ Three to four years

+ Four or more years

09

Do you have experience with confidential information?

Required Question

Employer

State of Michigan

Department

Civil Service Commission

Address

400 S. Pine Street, P.O. Box 30002

Lansing, Michigan, 48909

Phone

800-788-1766

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