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Director of Field Service

Tinley Park, IL (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487) • Service

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Job Type

Full-time

Description

The Director of Field Service is responsible for overseeing and optimizing the company’s day-to-day field service organization. This role requires strategic leadership to drive operational efficiency, streamline processes, and ensure that the organization meets its long-term goals. The Director of Field Service works closely with other service leaders to execute business strategies and ensures the effective management of resources, systems, and processes.

Responsibilities

+ Strategic Planning & Leadership:

+ Lead the development and implementation of the service organizations strategy, aligning it with business goals and overall company vision.

+ Collaborate with the Vice President of Operations, and other Service leaders to set and exceed field service KPIs, metrics, and contribute to high-level decision-making.

+ Lead field service management to drive operational excellence.

+ Lead service training and develop strategies to develop service field technicians

+ Set long-term service objectives and performance metrics to monitor success.

+ Service Management:

+ Oversee the daily field service operations of the company, ensuring smooth and efficient business processes.

+ Evaluate and enhance service processes to improve productivity, reduce costs, and ensure high-quality service delivery.

+ Implement best practices, industry standards, and service operational improvements to enhance performance and scalability.

+ Monitor and manage key performance indicators (KPIs) to drive continuous improvement.

+ Resource & Budget Management:

+ Manage budgets, resources, and staffing for service departments, ensuring cost-effective service operations.

+ Ensure effective use of resources, balancing service needs with budgetary constraints.

+ Forecast and plan for resource allocation based on business needs and objectives.

+ Process Improvement & Innovation:

+ Identify opportunities for automation, digitization, and process optimization.

+ Lead initiatives to modernize and streamline service operations, focusing on continuous improvement and the adoption of innovative technologies.

+ Manage and drive change initiatives within service to enhance efficiency and adaptability to market conditions.

+ Team Leadership & Development:

+ Lead and mentor a team of managers and staff in the service department, providing guidance, support, and coaching.

+ Develop talent and build a high-performing service team, fostering a culture of accountability, collaboration, and growth.

+ Promote continuous learning and professional development within the service team.

+ Risk & Compliance Management:

+ Ensure that all service activities comply with industry regulations, company policies, and legal standards.

+ Develop and implement risk management strategies to address operational risks, including supply chain disruptions, safety protocols, and regulatory changes.

+ Establish and monitor internal controls to mitigate risks associated with service operational inefficiencies.

+ Stakeholder Communication:

+ Regularly communicate service performance, challenges, and successes to senior leadership and key stakeholders.

+ Act as a liaison between service and other departments, ensuring that service strategies are aligned with overall business objectives.

+ Represent the company’s service capabilities to external partners, clients, and vendors.

+ Customer Focus:

+ Ensure that the company’s field service operations prioritize customer satisfaction by delivering quality products and services on time and within budget.

+ Act as an advocate for the customer experience, ensuring service operational decisions contribute to positive customer outcomes

Requirements

Qualifications:

+ Education: Bachelor’s degree in Business Administration, Operations or Service Management, Engineering, or related field. An MBA or relevant advanced degree is preferred.

Experience:

+ 10+ years of experience in operations management or a senior leadership role.

+ Proven experience in leading large-scale operations, with a track record of improving operational efficiency and profitability.

+ Experience in managing cross-functional teams and working in a fast-paced, dynamic environment.

Skills & Competencies:

+ Strong leadership, strategic thinking, and problem-solving skills.

+ Expertise in process improvement methodologies such as Lean, Six Sigma, or Kaizen.

+ Excellent financial acumen with experience in budget management and cost control.

+ Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.

+ Technologically savvy with experience in using enterprise resource planning (ERP) systems, CRM systems, and other operational software.

+ Ability to manage change and drive innovation while maintaining operational stability.

Work Environment & Physical Demands:

+ This position typically operates in a corporate office environment but may also require travel to company locations or client sites.

+ Occasional evening or weekend work may be required, depending on business needs.

Compensation & Benefits:

+ Competitive salary and bonus structure.

+ Comprehensive health benefits, including medical, dental, and vision.

+ Retirement plans, including 401(k) with company match.

+ Paid time off (PTO) and holiday leave.

+ Opportunities for professional development and continuing education.

Benefits

GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through BlueCross BlueShield of Illinois (BCBSIL). Health options include a choice of 2 PPO plans, a High Deductible Health plan and a HMO. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance.

EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER PROVIDED LTD:Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.

EMPLOYEE ASSISTANCE PROGRAM:All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.

401K PLAN:All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.

FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.

PERMISSIVE TIME OFF POLICY:Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and

team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.

PARENTAL LEAVE:Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.

FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees 24/7, Monday through Friday. Employees utilize the gym equipment at their own risk.

Salary Description

$110,000 - 160,000 per year