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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500188 Med Specialties AC-3 Clerical

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 210 H

Compensation Range:

$26.77 - $34.80

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

The manager is responsible for the management of AC-3 Medicine specialties. The floor includes 32 exam rooms, as well as several testing labs and procedure suites.

In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong operational performance.

Directs OAR staff using the ICARE framework, promoting a collaborative, diverse, and professional team. Responsible for performance management of OAR and other clerical staff.

ESSENTIAL FUNCTIONS

Operations Management:

+ Oversees patient reception. Implements and maintains check in/out workflows in accordance with ambulatory and department policies, ensuring efficient patient flow and throughput.

+ Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures.

+ Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary.

+ Schedules and facilitates regular office meetings with providers and office staff.

+ Prepares weekly schedule for staff ensuring proper staffing to support daily office operations including directly monitoring workflow to ensure accuracy and maximum efficiency.

+ Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.

+ Oversee maintenance of patient records, including storage and transfer.

Site Management:

+ Evaluates and monitors appropriate clinic/room utilization tools and reports.

+ Assigns/allocates rooms to providers in accordance with ambulatory goals and policies.

+ Works to achieve ambulatory room turn metrics, identifying opportunities and barriers, and offering creative solutions.

+ Assures appropriate patient signage is displayed per regulatory requirements.

+ Assures appearance of the facility is in accordance with university standards and policies.

+ Submits Facilities requests and/or processes Offsite Modification requests when needed.

+ Maintains equipment and furniture for the site(s). Liaises with ISD, University IT, Facilities, vendors, etc. as needed.

+ May manage UR Space & Equipment, and/or SMH Asset listing.

+ Lead or participate in emergency and disaster preparedness planning protocols.

+ Collaborates with nursing to ensure protocols are in compliance with regulations.

Human Resources:

+ Responsible for recruiting, hiring, orientating, training, developing, and evaluating Outpatient Access Representatives at the site(s). ,

+ Utilizes productivity reports and tools to evaluate and monitor staff and site performance.

+ Establishes performance improvement goals, remaining in alignment with the goals and objectives of the department and ambulatory administration.

+ May support the site medical director and/or nurse manager with management of clinical staff by providing input to performance, or communicating concerns.

+ Ensures initial new employee and annual staff mandatories are completed and tracked for compliance.

+ Conducts timely and thorough employee end-of-probation and annual performance appraisals.

+ Inputs, reviews and approvespayroll in electronic payroll systems. Manages and approves staff requests for time off and overtime.

+ Develops and/or implements HR policies for their department/team.

+ Monitors employee engagement and serves as a change management leader to foster a positive work environment.

+ Oversees performance management and corrective discipline processes as needed.

Service Orientation and Patient Experience:

+ Access and interpret Press Ganey patient satisfaction survey data and regularly share results with providers and staff.

+ Serve as a patient relations advocate by demonstrating skills in resolving

+ difficult patient complaints and concerns.

+ Define expectations for patient satisfaction and live the brand for UR medicine.

Financial Operations:

+ Assists in preparing annual and capital budgets, including required justifications, and effectively managing within budgeted parameters.

+ Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits.

+ Process supply and other types of orders timely and accurately from approved vendor lists.

+ Oversee and/or participate the bi-annual inventory process.

Quality and Compliance:

+ Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards.

+ Oversee completion and submission of quality reports.

+ In collaboration with practice providers(s), oversee clinical compliance for quality assurance, documentation, and reporting.

+ Ensure compliance with standard, HIPAA, OSHA and JCAHO policies.

+ Understands and enforces patient rights and organizational ethics philosophies.

Administration:

+ Attend monthly meetings per department and ambulatory requirements.

+ Act as liaison with property managers to manage and address issues with property/facility.

+ May serve as eRecord superuser.

+ May participate on ambulatory committees to review best practices.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

+ Associate’s degree, preferably with coursework in business administration or health care administration required.

+ Bachelor’s Degree required.

+ 2 years of administrative experience with 1 year of management experience in healthcare required.

+ or an equivalent combination of education and experience required.

KNOWLEDGE, SKILLS AND ABILITIES

+ Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred.

+ Advanced knowledge of medical practices, terminology, and reimbursement policies preferred.

+ Microsoft Outlook email skills (open new, to, cc, send) preferred.

+ Electronic filing skills (name a file, save file, save as) preferred.

+ Typing skills preferred.

+ Intermediate proficiency with Microsoft Word and Excel preferred.

LICENSES AND CERTIFICATIONS

+ Notary Public within 1 year PREFERRED.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.