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Manager, Education Lancome

Chicago, IL, Illinois

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Permanent

Illinois

Chicago, IL

Training & Education

Full - Time

07-Apr-2025

Job Title:    Client Experience Manager, Training

Function:   Retail Excellence & Client Experience

Supervisor Title:  FVP of Training, Client Experience & Retail Excellence

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skinbetter Science offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.

Job Summary:

Responsible for the facilitation and execution of all Lancôme Trainings. Partners with field sales team on all beauty advisors learning needs and strategies to enhance the client experience to drive retail sales . Oversees and manages all Beauty Advisor and Learning programs for geographic area .

Job Requirements:

- Bachelor’s degree preferred

- 3-5 years beauty and education experience required

- Strong presentation and facilitation skills

- Strong written, oral, and interpersonal communication skills

- Strong operational and project management skills

- Knowledge of industry and education programs

- Ability to handle a fast-paced environment

- Adaptability in a rapidly changing environment

Judgment and Decision Making:  Offers judgment and opinions of Beauty Advisor programs and field needs. Requires moderate supervision in decision-making.

Financial Scope:  Responsible for adhering to personal T&E guidelines and budgets and maintaining field training budget provided by FVP, Field Client Experience.

Essential Duties and Responsibilities:

1.  Seminar Facilitation and Execution: 30%

+ Host Train the Trainer (TTT) seminars to empower STEs to facilitate seasonal PTH training formats, ensuring learners reach level 3-4 learning on the format.

+ Manage TTT execution from start to finish; partner with P2E on hotel contracts, communicate and publish STE invites, manage attendance + rooming lists, provide setup, print Leader’s Guides for STEs & STCs.

+ Facilitate all Virtual Seminars for Beauty Advisors, Multi-Brand Beauty Advisors, Freelancers and Field Sales Teams. Including but not limited to École Onboarding, PTH Seasonal Kickoffs , Expert trainings.

+ Co-facilitate 3-4 in-person seasonal PTH seminars in your market, each half of the year (6-8 total), providing coaching & feedback on STE/STC facilitation to further develop their training skills.

+ Responsible for tracking and communicating attendee enrollment to STEs to ensure optimal BA registration and check-in for seminars occurs.

+ Partner with FVP of Training to ensure adequate time for content consumption and dress rehearsals.

+ Provide feedback to FVP of Training and O+O l earning instructional design team on BA seminar feedback and relevancy of materials .

2.  Field Training & Development 30%

+ Conduct strategic market visits in region 1-2 x month. Focus on developing STEs & STCs to coach & train BAs utilizing CERE tools and content. Provide feedback to FVP of Training and O+O learning instructional design team on relevancy of tools and conten t .

+ Partner with RSDs on training new STEs and STCs on brand learning programs.

+ Partner with CERE Subject Matter Experts on facilitation and execution of Beauty Tech, Spa, and Expert Trainings.

+ Collaborate with RSDs and STEs on strategic requests to enhance the client experience.

3. Communication & Program Management: 25%

+ Host monthly learning calls with the field to review education strategies, current programs, roll out of tools, share best practices and collect feedback.

+ Send weekly emails to the field with Education updates & calls to action, tracking & reporting on PTH registration & happiness boxes (when applicable) and École enrollment, welcome kits, DEL completion, École LIVE registration & check in, and happiness boxes.

+ Vet École LIVE check-in reports & p artner with Wasserman to ship happiness boxes to all eligible attendees .

+ Review weekly reporting for program enrollment/registration/check-in and Beauty Byte completion by STE to identify coaching opportunities. Partner with RSDs to ensure STE accountability to all training programs .

+ Maintain all up-to-date documents in TEAMS, communicate when new items are posted, conduct quarterly sweep and remove outdated items.

+ Work with FVP of Training to recommend strategic learning opportunities.

+ Distribute all gratis codes to field teams.

5.  Additional responsibilities: 15%

+ Work with FVP of Training to plan the full-year Passport to Happiness Training Calendar based on the Panier and Budget, that includes CERE 360s, Content delivery dates, Training team TTTs, Field TTTs, Virtual trainings, and IRL training periods.

+ Ensure core program curriculum is relevant and meets the learning needs of the STEs, BAs, and MBBAs by conducting regular field visits, asking for feedback, collecting feedback from training team, and when necessary, meetings with an STE taskforce.

+ Prepare post seminar recaps on engagement and suggest out of box ideas to enhance programs

+ Create all retailer GWP & Promotional tools and present focus products during kick-off calls with the store teams.

+ Support Senior Managers of Training with ideas to drive BA engagement, registration and attendance.

Required Competencies:

1.  Leads with Human Sensitivity – Demonstrates respect, develops others (i.e. teaching moments with STEs and BAs) and enriches team dynamics (i.e. motivates the team to work with diverse personalities and cultures)

2.  Displays Sensitivity to Our “Métier” – Focuses on quality, continues to build personal knowledge of the beauty business and understanding of beauty

3.  Demonstrates Entrepreneurship – Takes initiative (i.e. demonstrates resourcefulness), focuses on BA + client experience, improves programs (i.e. provides feedback, utilizes reporting to spot opportunity) and develops a vision for future programs

4.  Innovates – Shows curiosity, imagines creative solutions generating business value, promotes team creativity (i.e. participates in creative controversy using insightful questioning)

5.  Achieves Results with Integrity – Conveys energy, focuses on results (i.e. accelerates multiple tasks to meet deadlines) and acts with integrity

6.  Manages Complexity – Reasons from multiple perspectives (i.e. analyzes issues by combining listening, observation, reasoning and common sense) and makes decisions (i.e. finds solutions when facing dilemmas)

7.  Interacts Effectively – Listens and communicates effectively (i.e. presents confidently and convinces others) and actively networks

Please note :  This job description does not list all duties of the job.  Employees may be asked by management to perform other duties.  The employer has the right to revise this job description at any time.

Additional Benefits Information As Follows:

Salary Range: The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level

+ Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

+ Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

+ Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

+ Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

+ Employee Resource Groups (Think Tanks and Innovation Squads)

+ Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected] . If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.