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Bizowie is seeking a full-time, Pittsburgh-based Implementation Specialist to expand the operations team working on our Bizowie Cloud ERP™ platform.

Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.

Job responsibilities include:

+ Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements

+ Use initial ramp up time to prove analytical aptitude through completion of various assigned tasks

+ Develop customer specific implementation scope and project timelines

+ Create detailed implementation plans

+ Serve as the lead contact for daily customer interactions and implementation activities

+ Lead and support all aspects of customer implementations

+ Determine customer requirements through consultation and business process analysis

+ Implement and deploy solutions using the Bizowie Cloud ERP application

+ Diagnose, research and analyze customer issues and requests

+ Create and help customers formulate training documentation / SOPs

+ Create and deliver effective knowledge transfer (train the trainer) to department leads to allow for customer's completion of end user training

+ Develop, track and report key implementation progress metrics

+ Prioritize and escalate issues when needed for adequate support and customer next steps

+ Lead data collection activities to ensure the customer has adequate time and strategy for extraction

+ Coach and mentally prepare customers for a successful go live

+ Develop/modify existing implementation best practices, procedures and standards

+ Stay current on new system releases and functionality

Qualifications:

+ 2+ years experience in ERP consulting

+ Self-starter with the ability and willingness to learn complex products and business processes

+ Not afraid to have hard conversations with customers when needed

+ Disciplined approach to setting customer expectations and fostering accountability

+ Exceptional critical thinking skills

+ Willingness to step in and put in the effort it will take to help us reach our company goals

+ Highly technically adept, experienced with web applications

+ Excellent verbal and written English communication

+ Experience with accounting concepts, manufacturing/distribution a plus

+ Forward thinker who consistently works to streamline and better orchestrate process (from the customer facing and internal lens)

Location:

+ Pittsburgh Strip District (onsite)

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