• Area Manager

    Canon USA & Affiliates (San Francisco, CA)


    Overview

     

    The Area Manager is the linchpin of a successful client engagement for CBPS, serving as the primary delivery mechanism for continuous value improvement, customer retention, and profitable growth. Area Managers achieve this through execution of the CBPS Operational Excellence model, delivering quality in the services provided while also driving innovation. The role requires a dynamic individual who balances customer relationship management, team leadership, and performance management to deliver desired outcomes.

    Responsibilities

    _Operational Excellence_

    + Alignment of CBPS service outcomes to client strategy and initiatives

    + Development of enforceable scope of work (SOW) documents with tangible outputs and requirements

    + Development of measurable, meaningful service level agreements (SLA) and key performance indicators (KPI)

    + Process mapping and desktop procedure development for SOW tasks

    + Control development

    + Data collection tools and reporting platform development

    + Analysis of operational data

    + Change analytics: risk, finance, and productivity

    + Performance management of functioning processes, including corrective action

    + Business case for change development & initiative launch and execution

    _Team Leadership_

    + Leadership and skill set development of direct reportsCoaching and corrective action when warranted

    _Customer Relationship Management_

    + Quarterly Business Review (QBR) delivery

    + Sponsorship attainment for change initiatives

    + Contract negotiation and execution for agreements, renewals, and incremental growth

    + Continuous relationship visibility improvement through executive presentations and eventsDirect and indirect response to ad hoc client needs and requirements

    Qualifications

    + Bachelor’s degree with MBA-equivalent experience and competency

    + Six Sigma Green Belt+ or CAPM+ certification

    + 3+ years directly managing customer-facing B2B relationships

    + 3+ years managing lead or supervisor level employees

    + Meaningful experience leading improvement initiatives with documented results

    + Expert level proficiency in the following MS Office applications: Excel, Visio, Power Point, Word

    + Functional understanding of web-based applications

    + Functional understanding of Business Intelligence platforms

    + Ability to develop business cases for change

    + Scope of work (SOW) development

    + SLA and KPI development

    + Process mapping

    + Data analysis

    + Report design

    + Initiative launch and execution oversight

    + Cost / benefit analysis

    + Risk assessment

    + Excellent written communications

    PHYSICAL DEMANDS

    + Frequent travel required

    + Occasional client entertainment after normal business hours, including dinners and events

    What We Offer:

    + An opportunity to join an established team and be part of a successful and proven global organization!

    + A competitive compensation program!

    + Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!

    + Employee discounts on Canon products & vendor discount programs for employees!

    + World-Class Training & Career Development Programs!

    **Job Locations** _US-CA-SAN FRANCISCO_

    **Posted Date** _1 week ago_ _(6/3/2025 4:28 PM)_

    **_Requisition ID_** _2025-19788_ **_\# of Openings_** _1_ **_Category (Portal Searching)_** _Operations_ **_Position Type (Portal Searching)_** _Regular Full-Time_ **_Minimum Salary_** _USD $130,000.00/Yr._ **_Maximum Salary_** _USD $145,000.00/Yr._ **_Fixed Salary_** _USD $0.00/Yr._

     

    Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.

     

    Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at [email protected].