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**Job Title:** Service Support Representative

**Client:** Kelly

**Location:** Novato, CA

**Pay Rate:** $33.00 per hour

**Hours** : 8am - 5pm Monday - Friday

6 month assignment

Responsibilities:

+ Conduct site operations in line with program contracts and Statements of Work

+ Develop and maintain professional relationships with clients, service vendors, and staff

+ Ensure compliance with regulatory guidelines related to laboratory asset management

+ Manage inventory, including pre-registering and escorting engineers, maintaining consumables, and updating asset records

+ Support service activities, review reports, and resolve customer issues

+ Participate in continuous improvement projects and adhere to safety procedures

+ Travel to multiple client locations as needed to support account requirements

Minimum Requirements/Qualifications:

+ Associate degree or equivalent experience

+ Previous customer service experience

+ Experience in Life Science or Healthcare environment preferred

+ Proficiency with Microsoft Word, Excel, PowerPoint

Working Conditions:

+ Works primarily at customer locations, in office environments including cubicles and laboratory settings with noise and hazards

+ Interactions include face-to-face meetings, telephone, email, Teams meetings

+ Physical Activity: Walking, sitting, standing, kneeling, lifting, PC work

+ May use material handling equipment like push carts and pallet jacks

+ Required to travel by airplane and automobile for meetings and trainings as necessary

**What Happens Next:** Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. Don't worry—even if this position doesn’t work out, you’re still in our network. This means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Support Representative I today!

\#GRACE

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Put your skills to work.

There are a lot of different light industrial jobs out there. Kelly ® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you’re looking for flexible shifts, performance bonuses, or a progressive work culture—we’re dedicated to finding the very best opportunities for you.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.