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Summary The Lead Transportation Assistant is responsible for assisting the Mobility Manager in overseeing the daily activities of clerical staff who perform in a team-oriented, customer-driven environment to develop new models of care that emphasize prevention, improve access and coordination of care, educate and empower patients and their families; enhance customer experience with positive human interactions and therapeutic alliances; and promote the coordination, continuity and integration of care. Responsibilities The position is at the full performance level in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), and Roseburg Veteran Medical Center (VAMC), under the scope and responsibility of the Veterans Transportation Service. The Lead Transportation Assistant is organizationally aligned with the Business Office Service. Major duties include but are not limited to: Distribute and balance the workload among employees in accordance with established workflow or job specialization, ensure timely accomplishment of the assigned workload, and ensure that each employee has enough work to keep busy. Keep in touch with the status and progress of work and make day-to-day adjustments and/or course corrections in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs that cannot be disposed of promptly. Instruct employees in specific tasks and job techniques and make available written 2 instructions, reference materials, and supplies. The incumbent gives on-the-job training to new employees in accordance with established procedures and practices. Continually assess the status of the Beneficiary Travel program using quality assurance measurement tools to ensure compliance with existing directives, guidelines, and regulations. The incumbent develops, analyzes, evaluates, advises on, or improves the effectiveness of work methods and procedures, organizations, manpower utilization, distribution of work assignments, delegation of authority, information and documentation systems, and similar functions of management. Maintain current knowledge and answer questions from other employees on procedures, policies, directives, etc. and obtain needed information or decisions from the supervisor on problems that come up. Check on work in progress or spot-check work not requiring review (e.g., filing or direct services) and review completed work to see that supervisor's instruction on work sequence procedures, methods, and deadlines have been met. Amend or reject work not meeting established standards; refer to supervisor questions or matters not covered by standards and problems in meeting performance standards. Review, reconcile, and process payments for vendor/contractor invoices for services rendered. Resolve simple, informal complaints of employees and refer others to the supervisor. Report to the supervisor on employees' performance, progress, training needs, and negative behavioral concerns. Monitor working conditions such as seating, ventilation, lighting, safety, and other matters as required. Provide information to the supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs. Participates in all mandatory Veteran Transportation Program (VTP) training, meetings, conference calls, and program reviews. Attends board meetings, community transportation meetings, and other transportation coordination meetings or activities as the Mobility Manager deems appropriate. Ensures the Beneficiary Travel Office provides transportation at Government expense to beneficiaries and their attendants traveling to and from VA- approved medical appointments, treatment centers, examinations, and other care places. Instructs and audits transportation assistants in determining eligibility for beneficiary travel and processing requests for travel reimbursement. Makes eligibility determination for Beneficiary Travel based on patient data and regulations. Determines the payment method for authorized and unauthorized ambulance claims submitted for consideration, investigating authorizations and orders, and/or utilizing various Patient Record Systems to review medical records and orders for the appropriate mode of special transportation. Approves a special mode of transportation via air ambulance, commercial air, ambulance, bus, and/or independent transports based on the providers' indicated requirement for a special mode of transport of the patient via electronic consult. Serves as a customer service representative for all matters involving Beneficiary Travel, communicating, and interacting with patients in a manner appropriate to the cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient. Receives telephone and written contacts from Veterans and their representatives regarding questions or problems related to medical care or benefits and provides information as necessary and appropriate, either orally or in writing. Performs other related duties as assigned Work Schedule: Monday - Friday, 8:00 am to 4:30 pm PST Position Description/PD#: Lead Transportation Assistant/PD307170 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 06/17/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-6) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applying transportation regulations and practices to perform a wide variety of administrative support; coordinating travel arrangements; collecting, compiling, and tracking data; performing a basic analysis of data and generates a variety of reports; investigating/resolving issues and taking corrective actions; providing guidance to others on transportation services; making recommendations on improvement of work production and quality of work; assisting with the administration of policies, procedures and programs; and communicating effectively with a wide variety of individuals. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position AND the number of hours a week spent in such employment. You will be rated on the following Competencies for this position: Accountability Clerical Computer Skills Customer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires minimal physical effort and is mainly office work, such as standing, walking, bending, sitting, talking on the telephone, and typing. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.