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Job Description

Contract Type: 12-Month Contract (with potential for renewal)

Compensation: $30/hour

Hours:

Until July 7th: 20 hours/week

After July 7th: 40 hours/week

Schedule: MondayFriday, approximately 7:00 AM 5:00 PM (within the time zone you sit)

We are seeking a highly organized and proactive Operations Manager to lead and support a team of 75 fully remote Rider Assistants. This role is pivotal in ensuring smooth day-to-day operations, effective scheduling, and high-quality service delivery. The ideal candidate is a strong communicator, a natural leader, and thrives in a fast-paced, remote-first environment.

Key Responsibilities:

-Team Management: Oversee a team of 75 Rider Assistants, ensuring optimal performance and engagement.

-Scheduling: Create and manage weekly schedules to ensure adequate coverage and efficiency.

-Training & Onboarding: Facilitate basic training for new Rider Assistants and support ongoing learning initiatives.

-Reporting: Track and report on key performance metrics, attendance, and productivity.

-Escalation Handling: Serve as the primary point of contact for resolving escalated issues quickly and effectively.

-Weekly Syncs: Lead weekly team syncs to align on goals, share updates, and foster team cohesion.

Process Improvement: Identify and implement operational improvements to enhance team performance and service quality.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Proven experience in operations, team leadership, or workforce management (remote team experience preferred)

Strong organizational and time-management skills

Excellent communication and interpersonal abilities

Proficiency with scheduling tools, spreadsheets, and remote collaboration platforms (e.g., Slack, Zoom, Google Workspace)

Ability to work independently and make data-driven decisions

Comfortable working across time zones and managing a distributed team null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].