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Mail Services Manager - Chicago, IL

Job ID

223357

Posted

10-Jun-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Facilities Management

Location(s)

Chicago - Illinois - United States of America, Chicago Heights - Illinois - United States of America, East Chicago - Indiana - United States of America, North Chicago - Illinois - United States of America, West Chicago - Illinois - United States of America

About the Role:

As a CBRE Office Manager, you will be responsible for the oversight of activities related to office services operations.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function, or individual contributor.

What You’ll Do:

+ Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

+ Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

+ Manage record keeping system. Ensure electronic and hard copy files are maintained under company policies and procedures. Review annual destruction eligibility reports and destroy files that are past retention period.

+ Administer office on-boarding process. This includes new employee orientation, training, equipment, and software ordering.

+ Coordinate office activities relating to philanthropy, sustainability, and client/employee events.

+ Assist with the assessment and execution of technology and training needs.

+ Maintain vendor relationships. Plan and supervise process improvement initiatives and act as a liaison to vendors, staff, and regional leadership.

+ Learn and work in multiple technical software platforms and applications.

+ Answer common inquiries or complaints from clients, co-workers, and supervisors. Collaborate with other departments.

+ Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

+ Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

+ Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

* Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

+ Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

+ Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

+ Extensive organizational skills with a strong inquisitive mindset.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Mail Services Manager position is $85,000 annually and the maximum salary for the Mail Services Manager position is $89,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program

**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)