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About this role:

Wells Fargo is seeking a **Lead Business Relationship Support Specialist** as part of the **Wholesale Lending Servicing** department in **Commercial Banking Operations** .

This role will support various activities that cross all Shared Operations to ensure day to day activities are managed. Responsibilities may include control monitoring, support the implementation and management of Reconciliation break process and create daily routines ensuring risk mitigation across all Shared Operations.

In this role, you will:

+ Lead complex initiatives or large portfolio of customers and share leadership role with managers to oversee a portfolio of accounts

+ Identify opportunity for process improvements within the portfolio

+ Review the decision process for customer accounts and evaluate the profitability and risk of designated portfolio

+ Verify compliance and report identified issues for resolution

+ Make decisions on complex customer issues

+ Partner with managers to resolve issues and provide status updates on implementations

+ Develop expertise in the policies, procedures and compliance requirements

+ Handle complex customer issues which include escalation and resolution

+ Lead team and serve as a subject matter expert for the department

+ Collaborate and consult with peers, colleagues, internal partners and managers to resolve issues and achieve goals

+ Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures and compliance requirements

Required Qualifications:

+ 5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

+ Operations experience

+ In-depth knowledge of the enterprise risk management framework, taxonomy, and the risk management lifecycle

+ Knowledge and understanding of financial crimes risk, controls, US and International financial crimes regulations

+ Experience presenting to Executives

+ Experience ensuring adherence to department and corporate policies and procedures

+ Knowledge and experience of payment processing, including Fedwire, International SWIFT (Society for Worldwide Interbank Financial Telecommunication) wires and/or ACH (Automated Clearing House) payments

+ Experience with the check payments process in the U.S. and Canada

+ Experience with General Ledger and Cash Forecasting

+ An active Certified Treasury Professional (CTP) designation

+ Experience working with LUCAS (Loan Underwriting Collateral Analysis System) systems

+ Ability to work independently while supporting a team and ensuring all Operations processes assigned meet critical deadlines

+ Experience maintaining policy manuals and Business Continuity Plan (BCP) documentation

+ Excellent verbal, written, and interpersonal communication skills

+ Strong attention to detail and accuracy skills

+ Experience in FX (Foreign Exchange) transactions processing

+ Experience reviewing and managing domestic/international bank accounts

+ Ability to work with daily deadlines in a fast-paced environment

Posting End Date:

16 Jun 2025

_*Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-459997