"Alerted.org

The Practice Manager, a pivotal role in our healthcare practice, oversees the administrative operations, scheduling, payroll management, and compliance activities for providers. This role plays a crucial part in ensuring efficient and effective coordination between providers, staff, and departments, thereby supporting high-quality patient care and organizational objectives. Key Responsibilities: Provider-Related Duties * Schedule Oversight: * Approve/disapprove requests for provider time off. * Communicate with Scheduling and update ADP, Calendar, and Forecast. * Manage communications regarding unscheduled absences. * Review provider schedules, make rescheduling decisions, and notify relevant parties. * Update ADP, Calendar, and Forecast as necessary. * Payroll Management: * Medical: Monitor, approve, and manage vacation, sick, and CME time. Enter requests into ADP and update and approve timecards. Manage holiday coverage. * Dental: Monitor and manage vacation, sick, and CME time. Enter requests into ADP if requested, and update and approve timecards. * Provider Meetings: * Prepare agenda and take minutes * Maintain dietary preferences, order lunch, and submit invoices to Accounts Payable. * Call Schedules: * Manage call schedule rotation and submit to providers, after hours company, and necessary personnel. * maintain the provider listing for after-hours * CME Management: * Approve/deny CME requests, monitor funds, maintain spreadsheets, and communicate with providers. * Manage CPR credentialing, schedule classes, and submit invoices. * New Providers: * Serve as NextGen trainer for providers. * Collaborate with HR, IT, and Credentialing during onboarding. * Develop schedules and distribute NextGen Guides. * Provide initial support for on-boarding and facilitate additional learning. * Ensure provider location set-up. Administrative Support * CMO Support: * Regular communication and administrative support as requested. * EMT Reporting: * Report appointment analysis daily and billed encounters weekly. * Provide supportive information as requested. * Finance Coordination: * Submit payroll and approved reimbursements to AP. * Provide annual provider reimbursement reports to the COO. * Update payroll with provider status/hour changes. Staff Supervision * Compliance Management: * Assist with patient complaints as directed, communicate with involved parties, and share reports with Compliance. * Prepare monthly provider productivity reports * Clinical directors: * Maintain open communication, problem-solving, and schedule updates. * SSM-Contracted Services Coordination: * Submit payroll monthly and communicate days off to Scheduling. Scheduling and Communication * Scheduling: * Communicate provider vacations, CME dates, and unscheduled days off. * Inform of schedule/location changes. * Other Communications: * IT: Manage provider issues and new provider setups. * FOA Supervisor: Handle unscheduled absences and patient charting errors. * Credentialing: Update on new providers, licensing issues, and CPR. Administrative Reporting and Quality Assurance * Reporting: * Daily appointment analysis, weekly encounter count, and various monthly reports. * Communicate kept appointments without charges, CME/license/dues annual reports, and monthly slot utilization reports. * Quality Assurance: * Review charts for medication reconciliation and chart signature percentages. * Disseminate findings to providers. Qualifications: * Bachelor's degree in healthcare administration, business administration, or a related field. * Minimum of 3-5 years of experience in healthcare administration or practice management. * Strong organizational, communication, and leadership skills. * Proficiency in healthcare management software (e.g., ADP, NextGen). * Ability to manage multiple tasks and priorities effectively. Skills and Competencies: * Strategic thinking and problem-solving. * Excellent interpersonal and communication skills. * Detail-oriented with strong analytical abilities. * Leadership and team management. * Financial acumen and budget management. Work Environment: * Primarily office-based with occasional travel to other practice locations. * Interaction with various stakeholders, including providers, staff, patients, and external vendors. Compensation: * Competitive salary based on experience and qualifications. * Comprehensive benefits package including health insurance, retirement plan, and paid time off.