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SYSTEMS TECHNICIAN I/II

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SYSTEMS TECHNICIAN I/II

Salary

$28.11 - $47.03 Hourly

Location

Clark County - Las Vegas, NV

Job Type

PERMANENT

Job Number

29590

Department

Information Technology

Division

Cust Suprt

Opening Date

06/10/2025

Closing Date

6/24/2025 5:01 PM Pacific

+ Description

+ Benefits

+ Questions

ABOUT THE POSITION

The Clark County Information Technology Department is seeking qualified candidates to apply for the Systems Technician I/II position. As a member of our team, you will provide technical and specialized support to all departments within Clark County. The ideal candidate will be responsible for providing guidance and advanced computer troubleshooting to customers, as well as doing phone support, documentation, print server management, and security maintenance. The candidate will be a part of the Support Services Division and report to the Manager of Technical Services.

Systems Technician I: $28.11 - $43.55 Hourly

Systems Technician II: $30.32 - $47.03 Hourly

The Systems Technician I is a training underfill position, upon successful completion of the training program the successful candidate will be non-competitively promoted to Systems Technician II.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

Some positions may be confidential positions and are excluded from membership in the union.

Some positions may be non-union positions and are excluded from membership in the union.

MINIMUM REQUIREMENTS

Education and Experience:

Systems Technician I - Equivalent to two (2) years of college level course work in computer science, information systems or a field related to the work AND two (2) years of full-time experience in installing and troubleshooting personal computer hardware and software.

Systems Technician II - In addition to the above, one (1) year of full-time experience in installing and troubleshooting personal computer and network hardware and software. Possession of a four-year degree in an appropriate field is desirable.

All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources.

Licensing and Certification: Specified positions may require possession of a valid Nevada Class C Driver's License at time of appointment.

Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

EXAMPLES OF DUTIES

+ Designs, installs, tests, documents and maintains local area network systems; troubleshoots and resolves hardware and software problems.

+ Designs, installs, tests, documents and maintains personal computer systems; assists users in determining their hardware and software needs; install and customizes software and ensures that vendor hardware and software are functioning appropriately.

+ Installs and maintains communications systems between departmental personal computer and network systems and other County computer systems; troubleshoots problems and ensures proper operation of hardware and software.

+ Upgrades and modifies operating systems by installing new vendor releases.

+ Confers with departmental to determine information system needs; researches vendor hardware and software options; ensures that potential acquisitions coordinate with existing hardware, software and systems.

+ Instructs user department staff in the operation of hardware and software; ensures that there is proper written documentation and instructions for non-technical personal computer and network users.

+ Provides assistance and instruction to part-time or intern staff; ensures that their work is completed in an appropriate and timely manner.

+ Maintains accurate records and files related to work performed.

+ Maintains current knowledge of Personal and network hardware and software; makes recommendations for acquisition and upgrading.

+ Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.

+ Uses standard office equipment in the course of the work; may drive a motor vehicle or be able to arrange for appropriate transportation to various County work sites in order to perform on-site trouble shooting and attend meetings.

PHYSICAL DEMANDS

Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period of time and to lift and carry equipment weighing up to 50 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes:

+ Flexible Schedules including 4/10 options

+ More Money in Your Pocket

+ 100% Employer Paid Defined Benefit Retirement

+ No Social Security Deduction

+ No State Income Taxes

+ Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO)

+ Medical (https://www.clarkcountynv.gov/government/departments/risk\_management/employee\_and\_retiree\_health\_benefits.php#outer-2778) - Employer pays 90% of premium

+ Pharmacy Benefits (30, 90-day retail or mail order fills)

+ 24/7 Telephone Advice Nurse - no employee cost

+ Teledoc, Doctoroo, and Dispatch Health

+ Retiree insurance – eligible after 5 years of service

+ Dental

+ Vision

+ Life Insurance – Employer Paid

+ AD&D – Employer Paid

+ Long Term Disability – Employer Paid

+ Generous Leave Accruals that include:

+ 13 Paid Holidays including a Floating Birthday Holiday

+ Paid Vacation Leave

+ Paid Sick Leave

+ Holiday Leave

+ Other leave options

+ Catastrophic Leave

+ Parental Leave – Up to 90 days

+ Wide Variety of Voluntary Benefits that include

+ Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.

+ Trustmark – Permanent Life Insurance benefits and long-term care.

+ Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance

+ TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available

+ Morgan Stanley – Deferred Compensation Plan

+ Employee Assistance Program

+ Onsite Fitness Center – $12/month

*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit.

01

The following questions 1-3 will be used to assist in determining if candidates meet the minimum qualifications. Please note that part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area).

Which best describes your level of education?

+ Some High School

+ High School Diploma or GED

+ Trade School or Technical Degree

+ Some College (1-29 semester credits)

+ Some College (30-59 semester credits)

+ Some College (60-89 semester credits)

+ Some College (90-120+ semester credits)

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

+ None of the above

02

Indicate your full-time professional experience installing and troubleshooting personal computer hardware and software.

+ No Experience

+ Less than 2 years

+ 2 to 3 years

+ 3 to 4 years

+ 4 to 5 years

+ More than 5 years

03

Please list all employer(s) and each job title on your application where your experience was obtained in question 2. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

04

Do you currently hold a valid driver's license?

+ Yes, I currently hold a valid Nevada driver's license.

+ Yes, I currently hold a valid driver's license from another state.

+ No, I do not currently hold a valid driver's license.

05

The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.

I understand that:

A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)

B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application;

C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;

D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points;

E) Assessment scores may be used to consider applicants for the selection process;

F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.

+ I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "Education" and "Work Experience" sections detailed on my application and that scoring appeals will not be allowed for this recruitment.

06

Are you currently, or have you ever been, employed in an Information Technology role for Clark County, Nevada, either directly or through a third-party contractor?

+ Yes

+ No

07

If you answered 'Yes' to question 6, please specify the total amount of time you have worked for Clark County, cumulatively.

+ No Experience

+ Less than 1 year

+ 1 to 2 years

+ More than 2 years

08

Indicate which platforms you have experience working with (select all that apply).

+ Android

+ AWS

+ Azure

+ Google Cloud

+ iOS

+ Linux

+ Max

+ Tyler/Munis/Eden

+ Unix

+ Windows

+ x/OS

+ None of the above

09

Indicate which of the following Information Technology certifications you possess (select all that apply).

+ CompTIA A+

+ CompTIA Network+

+ Microsoft Certified Solutions Expert

+ Microsoft Technical Associate

+ None of the above

10

Indicate your full-time professional experience as a Tier 2 PC Technician in an enterprise environment.

+ No Experience

+ Less than 2 years

+ 2 to 3 years

+ 3 to 4 years

+ 4 to 5 years

+ More than 5 years

11

Indicate your full-time professional experience working with ticketing software workflow solutions.

+ No Experience

+ Less than 2 years

+ 2 to 3 years

+ 3 to 4 years

+ 4 to 5 years

+ More than 5 years

12

Please list all employer(s) and each job title on your application where your experience was obtained in questions 10-11. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

13

Indicate your full-time professional experience in an enterprise environment of greater than 5,000 employees.

+ No Experience

+ Less than 2 years

+ 2 to 3 years

+ 3 to 4 years

+ 4 to 5 years

+ More than 5 years

14

Indicate your full-time professional experience using PC Imaging applications and remote assist tools.

+ No Experience

+ Less than 2 years

+ 2 to 3 years

+ 3 to 4 years

+ 4 to 5 years

+ More than 5 years

15

Please list all employer(s) and each job title on your application where your experience was obtained in questions 13-14. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

Required Question

Employer

Clark County

Address

500 S. Grand Central Pkwy, 3rd Floor PO Box 551791 Las Vegas, Nevada, 89155-1791

Phone

(702)455-4565

Website

http://www.clarkcountynv.gov

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