• Senior Specialist, eCommerce Operations

    SHRM (Alexandria, VA)


    SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

    Summary

    SHRM is seeking a detail-oriented and proactive Senior Specialist, eCommerce Operations to lead day-to-day eCommerce execution and optimization across our platforms, including Adobe Commerce and NetSuite. This role is responsible for ensuring operational efficiency, maintaining platform integrity, and supporting high-impact eCommerce campaigns. The ideal candidate excels in managing cross-functional workflows, thrives in a fast-paced environment, and brings a strong ownership mentality.

    Responsibilities

    eCommerce Platform Operations & Optimization

    + Manage product setup, product data, pricing, promotions, and inventory within Adobe Commerce and NetSuite.

    + Ensure accurate and timely updates of product data, promotions, and inventory feeds.

    + Maintain operational workflows for product launches, order fulfillment, and returns.

    + Collaborate with Marketing, Customer Service, Fulfillment, Finance, and IT to streamline platform operations and support strategic initiatives.

    + Monitor site functionality and coordinate with technical vendors for troubleshooting and performance issues.

    Process Improvement & Documentation

    + Create and maintain standard operating procedures (SOPs) for eCommerce operations.

    + Identify workflow inefficiencies and recommend scalable solutions.

    + Track, analyze, and optimize operational KPIs related to cart abandonment, order fulfillment, and platform usability.

    + Use tools like Monday.com to manage tasks, timelines, and project deliverables.

    Project Management

    + Act as a key operational liaison across cross-functional teams.

    + Provide training and documentation for platform features and workflows.

    + Support the launch of eCommerce campaigns and new product offerings through seamless execution.

    + Assist in budgeting and forecasting activities with a focus on operational impact.

     

    Education & Experience Requirements

    Education:

    + Bachelor's degree in Business Administration, Information Systems, Marketing, or related field (or equivalent experience).

    Experience:

    + 3–5 years in eCommerce operations with strong platform experience (Adobe Commerce, NetSuite preferred).

    + Demonstrated success in managing end-to-end eCommerce processes and optimizing workflows.

    + Experience using project management tools (Monday.com, Asana, Smartsheet) and collaborating across departments.

    + Experience with data analytics and performance tracking to drive decisions.

    Knowledge, Skills & Abilities

    + Deep understanding of eCommerce operations, systems, and workflows.

    + Strong analytical, problem-solving, and troubleshooting skills.

    + Ability to manage multiple projects in a fast-paced environment with high ownership and accountability.

    + Exceptional attention to detail and commitment to delivering quality work.

    + Excellent verbal and written communication skills.

    + Knowledge of HR or association industry trends and practices is a plus.

    Certifications

    + SCRUM certification is a plus.

    Physical Requirements

    This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

     

    + Prolonged periods of sitting at a desk and working on a computer.

    + Frequent use of hands and fingers for typing, handling documents, and using office equipment.

    + Occasional standing, walking, bending, and reaching.

    + Ability to lift and carry up to 30 pounds as needed.

    + Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

     

    Work Environment

    Hybrid Position (3 Days In-Office, 2 Days Remote):

    + This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00AM – 9:00AM and concluding between 5:00PM – 6:00PM.

    **Travel:** 0 – 10%

     

    \#LI-Hybrid

     

    _The hiring range for this position is $78,000 to $95,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives._

     

    Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

     

    SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

     

    We do not sponsor applicants for work visas.

    Job Details

    Job Family** **00 - Marketing & Content

     

    Job Function** **00 - Primary

     

    Pay Type** **Salary