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Job Title: Sales Support ManagerJob Description

This newly created position aims to enhance processes and drive efficiencies within the sales support function. The role will focus on optimizing the RFQ to Order Entry lifecycle, CRM data integrity, and will require the ability to lead a team effectively.

Responsibilities

+ Own and optimize the complete RFQ to Order Entry lifecycle, from customer request to system entry of confirmed orders.

+ Achieve RFQ-to-Quote response within 24 hours by removing bottlenecks, improving communication, and automating processes where possible.

+ Ensure PO-to-Order entry is completed within 24 hours of receipt, while maintaining high accuracy and data integrity.

+ Work with cross-functional teams to eliminate inefficiencies in quoting, approvals, and order processing.

+ Improve order processing from other manufacturing facilities globally, ensuring alignment, transparency, and timely handoffs.

+ Collaborate with internal CRM and IT teams to optimize CRM workflows, automation, and integrations.

+ Maintain data integrity between CRM and SAP, resolving discrepancies and ensuring synchronized, real-time information.

+ Train Sales and Sales Support teams on accurate CRM data entry to improve forecasting, reporting, and operational decisions.

+ Build and maintain dashboards and reports to monitor pipeline health, quote responsiveness, order entry accuracy, and onboarding success.

+ Define and monitor performance KPIs, such as RFQ-to-Quote turnaround time, PO-to-Order entry time, order accuracy rate, cycle time from RFQ to order, quote conversion rates, and onboarding-to-cash timeline.

+ Manage and coach the Sales Support team, aligning resources with Sales goals and service expectations.

+ Foster a culture of accountability, quality, and continuous improvement.

+ Act as the key liaison between global Sales teams and the support team to ensure shared goals and consistent execution.

+ Establish and maintain a centralized knowledge base that documents processes, FAQs, templates, and SOPs.

+ Promote process consistency across teams and geographies through standardized tools and workflows.

Essential Skills

+ Degree in Business, Operations, Supply Chain, or related field.

+ Experience with RFQ to order entry process.

+ Proven track record in improving end-to-end sales and order processes (RFQ to Cash).

+ Strong experience with CRM and SAP ERP.

+ Excellent analytical, communication, and leadership skills.

+ Experience working in a global/multinational organization and managing cross-border processes.

Additional Skills & Qualifications

+ Process-oriented mindset with examples of driving change.

+ Ability to show details and outcomes of process optimization in previous roles.

Work Environment

The position is onsite and will report to the Director of Customer Operations. The environment is collaborative and focused on continuous improvement, with an emphasis on accountability and quality.

Pay and Benefits

The pay range for this position is $80000.00 - $100000.00/yr.

10% bonus potential.

They have flexibility with vacation. they get 3 weeks prorated but could get more.

Workplace Type

This is a fully onsite position in Cleveland,OH.

Application Deadline

This position is anticipated to close on Jun 24, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.