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Lead activities associated with providing world class product quality that meets or exceeds customer expectations.

KEY RESPONSIBILITIES:

+ Lead the Warranty management process

+ Handle warranty issue with customers. Reduce warranty cost, supervise warranty techs.

+ Assist supervisor for Negotiation with customers on warranty agreements.

+ Establish reasonable warranty control procedures

+ Provide and manage a framework for the warranty returns, customer concerns and the company problem solving/root cause analysis system

+ Analyze and evaluate customer warranty data for trends and impact.

+ Regularly monitor customer portal for warranty and incidents

+ Support or lead as needed on Customer and Internal 8-D Corrective and Preventative Actions.

+ Support quality management system

+ Administer and support BW Customer and Supplier PPAP processes.

+ Support BW change management process. Participate on teams and assist with action as required.

+ Lead and participate in Advance Product Quality Planning development for new product launches and existing production lines.

+ Oversee product analysis process through destructive and non-destructive methods.

+ Lead and support year over year improvement on COPQ.

+ Develop and administer reliability analysis to support predictive quality planning and product validation testing methods and results.

+ Execute and manage process qualification through quality measures.

+ Provide technical leadership, training, and lessons learned through effective teamwork and communications to manufacturing, suppliers, customers, peers, and management team. Lead and participate in issue resolution as needed.

+ To foster of culture of safety by: use of required PPE; following safety rules and procedures and training others; compliance with plant code of conduct.

+ Attendance at safety and health training sessions.

+ Housekeeping practice

+ Perform other activities as directed.

WHAT WE’RE LOOKING FOR:

EDUCATION and/or EXPERIENCE:

+ Bachelor’s degree in an engineering or related technical field from a four-year college or university.

+ 7 - 9 years minimum Engineering experience

+ Must be available to travel 5-10 days/month with minimal notification.

KEY JOB SKILLS/EXPERIENCE:

+ Thorough understanding of manufacturing processes.

+ Print tolerance methods including Geometric Dimensioning and Tolerances (GD&T).

+ Inspection and gaging techniques.

+ Thorough understanding of AIAG manuals for Statistical Process Control (SPC), Production Part Approval Process (PPAP), Measurement Systems Analysis (MSA), Advance Product Quality Planning (APQP).

+ Strong problem-solving and prevention methods (8D, FMEA, 5why) skills.

+ Strong understanding of product reliability analysis and methodology.

+ Familiarity with statistical and quality analysis software (Minitab).

+ Communication (verbal and written) skills for both internal and external customers.

+ Strong presentation skills.

+ Strong organization skills.

+ Project management skills.

+ Knowledge of the automotive industry and customers.

For a listing of Dixon openings: BorgWarner Openings (https://www.borgwarner.com/careers/job-search?indexCatalogue=default&wordsMode=0&3Location=Arden%20-%20North%20Carolina%20-%20USA,Asheville%20-%20North%20Carolina%20-%20USA)

Pay & Benefits

Annual Salary Range: $ 78,800 - $124,850

Benefit info: U.S. Benefits - BorgWarner (https://www.borgwarner.com/global-benefits/usa)

Some of the benefits highlights below for all fulltime employees:

+ Day 1 Medical Coverage with potential of no monthly premium

+ Onsite Health Clinic for employees and dependents (age 6 and over) at no cost

+ Dental, Vision, Life, AD&D, and Disability Coverage

+ Tuition Reimbursement Program after 18 months

+ Retirement Savings Plan (401k) with a matching program

+ Company paid holidays and vacation starting Day 1

Salary Range:

$90,800 - $124,850

Internal Use Only: Salary

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