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WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

I. Job Summary

Manages a team of employees that are responsible for 3rd party vendor aging, reconciliation of payment disputes and initial vendor service research.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

+ Procures services through third-party vendors and technicians, ensuring quality and efficiency.

+ Maintains vendor relationships, negotiates agreements, and monitors service quality and contractual commitments.

+ Oversees vendor selection, qualification, and database management to optimize service performance.

+ Serves as the primary contact for purchases, service agreements, deliveries, and customer satisfaction concerns.

+ Resolves escalated vendor and technician issues while ensuring adherence to service level agreements.

+ Develops and assists in Requests for Information (RFIs), Requests for Proposals (RFPs), and business cases.

+ Directs vendor payment processes, tracking trends, improving procedures, and driving team performance.

+ Guides Vendor Payable Supervisors, fostering collaboration and efficiency among teams and external partners.

+ Manages department personnel needs, including hiring, training, performance evaluations, and compensation decisions.

III. Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

+ Direct supervision of ________ full-time employees, including:

+ Indirect supervision of ________ full-time employees.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Bachelor's Degree (accredited) or in lieu of degree

+ High School Diploma or GED (accredited)

+ 4 years of relevant work experience.

+ 4 years of relevant work experience (in addition to education requirement).

Preferred Qualifications

+ Proficient leadership skills with the ability to manage, mentor, and coach a team

+ Excellent problem-solving skills with the ability to drive continuous improvement

+ Must possess strong verbal and written communication skills. Ability to present their point of view in varied business situation

+ Analytical and qualitative abilities

+ Ability to effectively manage multiple projects with overlapping tasks and work independently with minimal supervision.

+ Ability to prioritize based on department and company standards

+ Proficient in Microsoft Excel; advanced level (pivot tables, v-lookups & use of macros are standard practice)

+ Knowledge of Waste Management services, policies, and system interfaces a plus

Normal setting for this job is: office setting in Windsor, CT.

The expected base pay range for this hybrid position is $89,000- $120,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on Pension, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran