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Operations Analyst - GWIM Credit-Charlotte

Charlotte, North Carolina

Job Description:

Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. Responsible for any of the following tasks and specific assignments may vary in order to achieve proper segregation of responsibilities:

+ Loan system account reconciliation of LIQ

+ Responsible for the day-to-day analysis, research and resolution of varied problems

+ Performing limited variance analysis at the request of finance partners

+ Posting of transactions to customer accounts

+ monitoring and clearing items rejected from systems and automated processes

+ Performing maintenance to customer accounts

+ Preparing and processing general ledger entries

+ Monitoring ticklers and taking appropriate action

+ Inputting and balancing batch work to the loan system

+ Provide specialized processing support

+ Answering Research Inquiry Line to assist business partners with issues and providing prompt service for resolution.

+ May assist in designing, documenting, implementing, and monitoring of new products/processes

+ Provides guidance to associates within own unit regarding procedural, technical and/or operational changes

+ Specific Technical and Leadership Skills Required:

+ Some understanding of credit structures, documentation and loan accounting principles. Excellent phone and analytical skills. Effective prioritization of multiple tasks, balancing quality and productivity. PC literate – Word, Excel

Required Skills:

+ Understanding of credit structures, documentation and loan accounting principles

+ Knowledge of AFS Loan System and/or Loan IQ, BOSS, INTERACT, FDES, BFT, EDR, Content Navigator, Service Request, Global Process Analytics (GPA) and various other research systems.

+ Full working knowledge of operations environment acquired through experience in a similar area.

+ Monitoring, Surveillance, and Testing

+ Business Analytics

+ Reporting

+ Data Management

+ Policies, Procedures, and Guidelines Management

+ Process Design

Desired Skills:

+ Four Year College Degree inBusiness/Finance/Accountingis preferred.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

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