• Senior Network Operations Center Technician

    PDS Defense (Annapolis, MD)


    IT/Technical

    **Senior Network Operations Center Technician** Annapolis, MD Posted: 6/11/2025

    Job Description

    Job ID#:

    211762

    Job Category:

    IT/Technical

    Position Type:

    Associate - W2

    Shift:

    3

     

    PDS Defense, Inc. is seeking a Senior Network Operations Center Technician, in Annapolis, MD.

     

    Pay Rate: $29 -$34/hr

    Job Description:

    Senior Network Operations Center Technician will contribute to the Tier 2 CAS Network Operations Center (NOC). This position is responsible for the incident management of customers within the CAS Operational and for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from customers and Business Units.

     

    • This position is for SWING Shift 3pm-11:30pm EST

    Primary Responsibilities:

    • Monitors network management system and engages telecom providers to drive restoral efforts.

    • Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.

    • Solves systems and network problems/questions with limited scope and complexity.

    • Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.

    • Identifies resolutions of routine technical queries from CAS customers and CAS Business Units.

    • Takes guidance from other team members or management to resolve less routine issues.

    • Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.

    • Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.

    • Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.

    • Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.

    • Participates in network solutions design and configurations.

    • Analyzes issues and provides customers with guidance to resolve problems, THIS INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS

    • This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.

    • Strong Customer Service skills

    • EFFICIENT AT MULTITASKING. THIS INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING

    Required Qualifications:

    • This position requires AA/AS degree or other 2-year post high school training w/ a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience

    • Network+ Certification

    • Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.

    • Knowledge and understanding of ITIL/ITSM concepts and practices.

    • Experience troubleshooting Cisco devices.

    • Experience with HSRP/BGP routing protocols.

    Preferred Qualifications:

    • CCNA Certification

    • Knowledge of Remedy, Netcool, Office 0365, ServiceNow

     

    Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

    Job Requirements

    Minimum Security Clearance:

    No Clearance

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled