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Job Description

As retail is ever-changing and the challenges become more complex and cross-functional, Nordstrom has realized the need for a centralized team that partners closely with leaders across business, merchandising, technology, and operations to deliver step changes in our results.

Come join our newly formed Enterprise Operations team, focused on delivering enterprise-wide capabilities, plans, and data & insights, that advance Nordstrom’s top strategic priorities. You’ll be a part of a small, high-impact team with deep experience in management consulting, finance, merchandising, product management, and operations. With this mighty team, we’ve stood up a new operating planning process to standardize and govern the rhythm of the business by creating connections across Nordstrom's strategic priorities, tactics, and operating plans. This process enables operating leaders to translate Nordstrom's long-term vision and ambition into executable plans. Critically, this process drives connectivity across the enterprise by identifying and resolving interdependencies, which results in more effective plans, enabling us to achieve our company goals. This process and team cover the entire business and touch the full lifecycle - from strategy creation to operational implementation. So come join a team that gives you a 360 degree view across the enterprise, an ability to develop a well-rounded business toolkit, exposure to senior leaders, and the opportunity to deliver meaningful impact!

A day in the life …

The position will play a central role in driving the continued evolution of our operational planning process. You’ll do this by shaping and influencing ways of working, driving for executional clarity, building alignment, influencing prioritization with consideration of value unlock, timing, sequencing, and impact. This role will also serve as a critical coordination point across multiple stakeholder groups, including business, product, and technology.

This position requires an experienced professional able to facilitate and drive ways of working in a fast paced and demanding growth environment, leveraging his/her strong interpersonal and leadership skills. This role will be challenged to build in flexibility and rigor, simultaneously, into a still evolving process while keeping a strong tie to the OKRs established for the program.

As a Senior Manager, Program & Planning on the Enterprise Planning and Delivery team, you will play a critical, enterprise-level role flexing across the entire business, enabling senior leaders and their teams to develop and deliver their operating plans. You’ll do this by leading the program planning and alignment, being a thought leader as the team works to enable greater in-year flexibility, interpretation of technical program sizing, incorporating framing and managing to key resourcing constraints, and translate high level long-range plans into next year operational planning efforts. You'll also lead the analysis across the plans, helping to identify and solve for interdependencies - both in the planning and implementation phases. This requires a candidate that is a strong leader through influence, motivated, proactive, results-oriented, and able to navigate ambiguity. Someone with a unique blend of strategic thinking, program and project management, and problem-solving skills - both quantitative and qualitative.

The day-to-day work will include both oversight and influence through the team, as well as delivering compelling communications, developing effective processes, and meeting with operating leaders and teams. The candidate will need to be comfortable working across a variety of topics, including HR, merchandising, technology, finance, supply chain, marketing, stores, and digital, and at various altitudes - from high-level strategy to detailed KPI tracking. This position reports to the Senior Director, Enterprise Planning & Delivery.

You own this if you have ...

+ Bachelor’s degree required; MBA or relevant Master’s degree a plus

+ 9+ years of experience in program management, management consulting, corporate strategy, or finance

+ Strong background in working with technical teams to size and interpret project needs

+ Proven experience in implementing alignment and tools in complex organizations

+ Expertise in building flexibility and nimbleness into program management frameworks

+ Demonstrated ability to drive cross-functional partnerships and lead cross-departmental collaborations

+ Excellent communication, facilitation, and team-building skills

+ Experience in evaluating program performance and utilizing data for continuous improvement

+ Strong interest in retail and understanding of industry dynamics

+ Ability to handle ambiguity and change

+ Ability to work across a wide breadth of topics, focusing in on the things that matter vs getting overwhelmed by less important details

+ Proficiency in Excel and PowerPoint

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$126,500.00 - $210,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!