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HR Product Management Analyst, Fixed-Term

Redwood City, California, United States

New

Human Resources

Post Date 1 day ago

Requisition # 106634

Stanford University is one of the world’s premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives.

Stanford University Human Resources (UHR) is seeking an 18 month fixed-term HR Product Management Analyst that supports collaboration with Stanford’s UHR and UIT departments to enhance HR service delivery by testing and releasing new enhancements to the university’s core HR products. This position reports to the HR Product Management Supervisor. This position is at our Stanford Redwood City campus.

JOB PURPOSE:

Under direct supervision, the HR Product Management Analyst supports collaboration with Stanford’s UHR and UIT departments to enhance HR service delivery by testing and releasing new enhancements to the university’s core HR products. Key responsibilities include supporting the continual improvement of HR products through critical testing of new and enhanced software functionality to release to the HR community. The HR Product Management Analyst acts as a trusted Center of Expertise subject matter expert for the HR Service Center, addressing escalated HR product questions. The ideal candidate understands a wide range of HR processes, policies, and procedures, test system functionality and ensure integrity of HR workflows and processes remain intact. This role upholds Stanford’s vision, culture, and values.

CORE DUTIES*:

+ **HR Product Management & Maintenance:** **Support the continual improvement of HR service delivery across processes and technology through Oracle HCM product testing and maintenance (intermediate to moderate complexity). Serve as a resource for testing new product releases and system upgrades in a controlled environment before production release to end users. Support the application of system updates and upgrades of new features and improvements to HR Products to HR. Provide subject matter support in maintaining legacy HRIS functionality for specific programs testing intermediate to moderately complex functionality and service requests.**

+ **Customer Support/Training & Analytics:** **Support customers and requests from technology department in addressing and resolving product issues to minimize potential downtime. Quickly address and resolve escalated system related issues from the HR community. Proactively monitor Oracle HCM to help identify methods to update and simplify the efficiency and effectiveness of the Oracle solutions delivered to the HR community. Collaborate between UHR departments and UIT to ensure seamless integration, usability, and functionality of HR products.** **Provide training and ongoing support to HR staff and employees on HR products, including new feature rollouts or system updates. Develop user documentation and training materials to ensure HR teams and end users understand how to use HR systems effectively.**

+ **Service Excellence & Communication:** **Quickly address and resolve Oracle HCM product related issues to minimize disruptions. Collaborate with HR, COEs, and IT leaders to continually test and improve HR products, support alignment with and enhance current processes and workflows, drive optimal delivery of Oracle HCM catalog of services. Regularly monitor and resolve ServiceNow tickets, maintain adherence to SLAs, and openly communicate the progress and status of requests through resolution. Maintain open lines of communication between teammates, COEs, IT and the HR organization at large. Contribute to an inclusive environment by building and maintaining collaborative relationships with team members, peers, and leaders across the HR organization.**

+ **HR Acumen Competency:** **Provide Oracle HCM product support by leveraging knowledge of HR technology, as well as HR programs, processes, and procedures to ensure the product is functioning effectively and driving Stanford HR business requirements. Use knowledge to proactively monitor and audit HR systems and data. Supports the creation of knowledge articles and related collateral to improve understanding of new or changed functionality because of Oracle HCM enhancements**

+ **Business Understanding:** **Understand alignment between HR product management and overall HR strategy. Demonstrate, through words, actions, and ideas, alignment to Stanford’s Strategic Plan and the HR Organization’s Strategic Plan.**

+ **Other:** **Perform other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time.**

_*Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned._

_MINIMUM REQUIREMENTS:_

_Education & Experience:_

_Bachelor’s Degree and 2 years of experience in Human Resources Information Systems or equivalent combination of education and experience._

_Knowledge, Skills and Abilities:_

+ **_Experience working as an HRIS Analyst, HR Operations, or in a HR product support role responsible for testing releases and ensuring alignment with current workflows and procedures._**

+ **_Experience supporting the maintenance of HR products (e.g., HRIS)._**

+ **_Strong organizational and analytical skills, and the ability to think strategically and creatively to test moderately complex product releases._**

+ **_Team-oriented self-starter with the ability to work independently and proactively._**

+ **_Experience working in a fast-paced environment with rapidly changing priorities._**

+ **_Ability to provide support and guidance as needed on projects._**

+ **_Ability to exercise discretion with confidential information._**

+ **_Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)_**

_Certifications and Licenses:_

_SHRM-CP or PHR preferred._** **_CBAP or similar preferred._

_PHYSICAL REQUIREMENTS*:_

+ **_Frequently stand/walk, sit, perform desk-based computer tasks, and use a telephone._**

+ **_Occasionally write by hand, twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, sort/file paperwork._**

+ **_Rarely kneel/crawl, operate foot and/or hand controls._**

_*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job._

_WORKING CONDITIONS:_

+ **_Occasional work on evenings and weekends._**

+ **_May work extended hours._**

_WORK STANDARDS:_

+ **_Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations._**

+ **_Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned._**

+ **_Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,_** **_http://adminguide.stanford.edu_** **_._**

_The expected pay range for this position is $83,000 - $95,000 per annum._** **_Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs._

_At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website_** **_(_** **_https://cardinalatwork.stanford.edu/benefits-rewards_** **_)_** **_provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process._

_Why Stanford is for You_

_Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:_

+ **_Freedom to grow_** **_. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak._**

+ **_A caring culture_** **_. We provide superb retirement plans, generous time-off, and family care resources._**

+ **_A healthier you_** **_. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits._**

+ **_Discovery and fun_** **_. Stroll through historic sculptures, trails, and museums._**

+ **_Enviable resources_** **_. Enjoy free commuter programs, ridesharing incentives, discounts and more_**

_Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at_** **[email protected]_** **_. For all other inquiries, please submit a contact form._

_Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law._

Additional Information

+ **Schedule: Full-time**

+ **Job Code: 5046**

+ **Employee Status: Fixed-Term**

+ **Grade: H**

+ **Requisition ID: 106634**

+ **Work Arrangement : Hybrid Eligible**