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Overview

Represent Publicis Marketing Services in the Chicago territory by delivering outstanding customer service and effectively selling our product line to ensure customer retention, happiness, and dedication. This role is pivotal in maintaining and growing our client base by providing proven solutions and using brand new technology.

Essential Duties & Responsibilities:

+ Consistently meet sales targets by selling Publicis Products to clients in the assigned market area.

+ Provide proactive consultative services to ensure dedication and retention of our customers.

+ Review product performance and suggest improvements to enhance program efficiency.

+ Identify the need for additional products and services and communicate these needs appropriately.

+ Develop and recommend direct mail promotions to address client concerns in a timely manner.

+ Manage territory activities to optimize support for key customers.

+ Collaborate with dealer Marketing Consultants to reach sales targets and customer happiness.

+ Maintain and grow relationships with local OEM field representatives within the territory.

+ Actively participate in resolving customer concerns and turnaround attempts, providing consistent support and service.

+ Solve existing issues and determine solutions to prevent future concerns.

+ Maintain detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes, and any other pertinent client interactions.

+ Assist with the rollout of new sales programs/products by reviewing materials for accuracy and providing feedback for improvement.

+ Support company objectives by applying values to all communications, decisions, and actions.

+ Respond to regional and corporate requests for information and provide follow-up support.

**Qualifications** :

+ Minimum of 1-2 years of customer service experience preferred.

+ Effective written and verbal interaction abilities.

+ Excellent interpersonal skills.

+ Basic computer skills required, with proficiency in Salesforce.com being a plus.

Base Salary: $60,000 - $65,000

In addition to base salary, this role may be bonus or incentive compensation eligible. Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

+ **Act with integrity.** We are transparent and have the courage to do the right thing.

+ **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential.

+ **Innovate with purpose.** We shape the market with big ideas that drive big outcomes.

+ **Respect all voices.** We embrace differences and foster a culture of connection and belonging.

+ **Empower with accountability.** We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

+ **Time to Recharge:** Flexible time off (FTO), 15 paid holidays

+ **Time to Recover:** Paid sick time

+ **Family Well-Being:** Parental/new child leave, childcare & elder care assistance, adoption assistance

+ **Extra Perks:** Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

**Epsilon is an Equal Opportunity Employer.** Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.

**For San Francisco Bay and Los Angeles Areas:** Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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