• VIP Executive

    Mohegan Sun (Uncasville, CT)


    JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

    IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE (http://www.myworkday.com/mohegan/d/task/2998$46522.htmld)

    Position Summary:

    The VIP Executive will oversee and cultivate relationships with the most highly engaged players as it relates to Mohegan. The team member will be responsible for the day-to-day execution of Mohegan’s VIP engagement strategy, understanding the true needs of our players to foster long-term relationship with Mohegan.

    Primary Duties and Responsibilities includes but not limited to:

    + Actively prospect, attract, and develop new VIP Players

    + Use discretion to determine player investment based on behavior, lifecycle and objective

    + Manage more than 100 VIPs from multiple jurisdictions

    + Ideate, create, and execute Player Acquisition events.

    + Implement the go to market strategy

    + Manage and monitor the implementation of the business plan to achieve planned revenue and profits.

    + Contribute to net revenue, process, and compliance initiatives.

    + Contribute and represent Mohegan in the development of VIP acquisition events, promotions, and offers.

    + Deliver on a Player experience that will drive high levels of Mohegan brand engagement.

    + Execute against all VIP policies and guidelines including responsible gaming policies.

    Secondary Duties and Responsibilities:

    + Collaborate and work closely with internal departments within the Mohegan organization

    + Manage player accounts based on recorded gaming activity, earned points, comp availability and profitability

    + Issue complimentaries and reserve offers that are consistent with departmental policy and marketing guidelines

    + Build player loyalty and promotes return visits to Mohegan properties by maintaining contact with coded database

    Minimum Education and Qualifications:

    + Bachelors’ Degree in Marketing, Information Systems, Business, or a related field

    + One year experience of operation/customer service management in the iGaming industry or two years of experience involving guest contact in a high volume, complex casino environment or hospitality industry

    + Knowledge and understanding of casino games, sports, sports betting and other online gaming required

    + Excellent written and verbal communication skills

    + Excellent organizational and multi-tasking skills

    + Self-starter who can work effectively in fast paced environment

    Competencies: Incumbent will master the following competencies while in this position;

    + Adheres to compliance and workplace policies, standard operating procedures and jurisdictional regulations and laws

    + Ability to work independently and within teams

    Training Requirements:

    + Certifications as required by Mohegan

    + Mohegan Corporate and departmental policies and procedures

    + Appropriate regulations that pertain to Mohegan Information Systems

    + Strong technical understanding of digital and mobile platforms and the ability to learn new applications

    Physical Demands and Work Environment:

    + Fast paced office work environment

    + Must be able to sit in front of a computer screen for extended periods of time

    + Must be able to work various shifts and flexible hours with occasional travel required

     

    This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with this job. Mohegan reserves the right to make changes to the above job description whenever necessary.

    Work Shift:

    Regular

     

    Knock, knock. Hear that sound? That's opportunity!

     

    .

     

    Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

     

    What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.